General Reviews of Cingular Wireless Customer Service

Pros: Very helpful customer service representatives; reasonably good cellular service.
Cons: Text messages are not included in the plan.

I switched to Cingular over two years ago after having a horrible experience with Verizon and bills totaling in the hundreds of dollars for calls that we never received or made. The reason for choosing Cingular was quite simply ...

Pros: Customer Service Reps are generally good and patient. Wide area for GSM coverage.
Cons: Poor computer systems. They will break their contract with you.

I switched to Cingular cell phone service after being a Cricket customer for four years. I changed because Cricket could not offer me at the time a family plan, and I needed a third phone. At the time in April 2005, I compared prices of Cricket to ...

Pros: Has phones?
Cons: Limited calling areas, unresponsive customer service, contractual "issues."

Let me start off by saying that I am not a Cingular customer by choice. I was an AT&T customer for years until the merger landed me on Cingular's rolls. Let me go a bit beyond and say that I was a HAPPY AT&T customer. A SATISFIED customer. That ...

Pros: Friendly, easy to deal with, responsive
Cons: Hold times can be upwards of 10 minutes

I have had Cingular since November of 2005 in the New England area. To place my initial order, I had to call Cingular sales, who easily led me through signing up for my plan and ordering my phone. My first experience with customer service did not come ...

Pros: Not much -- phones were free?
Cons: Just about everything.

As long-time AT&T Wireless/Cingular customers, we decided last week to make the switch to a Cingular Family Talk, upgrade our existing equipment, and add a couple new lines and equipment. On-line attempts to upgrade our equipment and keep our existing ...

Pros: roll over minutes, nice customer service people
Cons: all other aspects of being a wireless phone customer

Being a Cingular customer was a daily nightmare; truly a torturous experience. We (4 family members) were unable to use our phones 75% of the time (at least)regardless of the time or day of the week. We had Nokia 1100's and had to have 13 replacement ...

Pros: Good Reception
Cons: Bad customer service

I have been a Cingular customer for about 8 years. My wife and daughter each have their own phone. My daughter is a student at West Virginia University and I reside in PA. Last week I received a letter saying that my cell phone service was being dropped ...

Pros: Service coverage area Call clarity Phone selection
Cons: Customer Service Contract Policies Clarity Ability to make rate plan changes effectively Overcharging

Some days I'm impressed with their great and broad service, then I talk to customer service and I feel like its the Twilight Zone. They have failed repeatedly to follow through on changes to my account, have some of the worst attitudes (I'm one who says ...

Pros: Good coverage area, low-cost-pay-as-you-go plans
Cons: Deceptive reps in stores, high pressure sales, perks not honored, TERRIBLE customer service

I was a Suncom customer many years ago and held on to the account through the transition with AT&T and through the merger with Cingular. I have had the continuing account about 7 years. I'm a relatively low use customer, using my phone mostly for ...

Pros: They have a 30-day grace period, glad I got out in time!
Cons: Rude customer service. Deceptive billing. Looooong hold times.

A little less than a month ago I switched from Verizon to Cingular because I was switching companies. I was reluctant to go with Cingular because of ATT's greater involvement, but was enticed by the better offer that they had. So I signed up through ...

Pros: The SALES people are very friendly and reassuring.
Cons: Airtight contract; rude, condescending managers if you disagree with them; SATISFACTION NOT GUARANTEED!!!!!

The first time that I had service with Cingular was in Houston, TX. When I chose my service plan, the sales person put my plan into the computer wrong. One month later, after going on vacation, I was slammed with a GIGANTIC bill due to roaming ...

Pros: coverage is ok
Cons: Unauthorized Charges to Bill Several times to call customer service to get resolved.

Couple things I dislike about cingular wireless. I currently have both a cellular phone and wireless data card with Cingular in West Virginia. The quality of the cellular phone service (actual data or call quality is ok) but Cingular's customer ...

Pros: Coverage and price of wireless plan
Cons: TERRIBLE customer service

I was happy with their wireless plan itself, but Cingular wireless CUSTOMER service is the worst I've ever experienced. Every time THEY made a mistake, it would end up costing ME an excessive amount of time on the phone to get them to fix it. I will ...

Pros: rollover minutes, 1 year expiration on a $100 prepaid credit
Cons: hidden charges, unhelpful customer service, minutes equaling send to end time instead of talk time

I must admit they have some decent plans, but I just remember having had to make many frustrated calls to their customer service for various issues. First time was to get an erroneous charge removed, the second time was for a voicemail notification that ...

Pros: ATT family plan was a good one
Cons: changes made without our knowledge, CS reps aren't well trained. Have to double check everything!

Essentially, we were on ATT and they were bought out by Cingular. Assured that our ATT plan would be honored. However we couldn't buy new phones unless we signed up for 2 more years with Cingular and their family plan wasn't as good. So we stuck it ...