Payless Car Rental

Pros: Inexpensive, comparable to other agencies, good quality and service.
Cons: None

I first made a car rental reservation with Payless in Kansas City then read the reviews. So many bad reviews led to some trepidation but since each franchise is individually owned I decided to go ahead and give it a try. I was very pleased. First, I ...

Pros: Nothing
Cons: Everything

At first I was excited because I thought I would save about $100..not worth it. We arrived at the Orlando Airport and waited at least 45 minutes for the damn shuttle to come. In the mean time me and my girlfriend saw at least 5 Hertz buses, 4 Enterprise ...

Pros: Available - cheap - service was fine too.
Cons: Cant think of any.

As the title suggests, my experience was contrary to many of the other horrible experiences that people had with Payless. I rented through Expedia for a business trip to Orlando. Orlando airport is huge and it was a bit tricky for me to find the ...

Pros: The car was a nice standard car.
Cons: Charged for five additional days after I turned car in.

I rented a car through Expedia on the internet and picked it up at the Phoenix airport on February 9th, 2008. I did not have my insurance card with me. They charged an additional $14 each day for insurance which I not advised about before renting the ...

Pros: I didn't act on my anger and choke the "customer service" agent at the counter.
Cons: DON'T DO IT! Try a more reputable rental company - worth the extra money.

The shuttle was sooooo late. I watched other rental companies send up to 5 shuttles each while I was waiting. The appearance of the economy car was fine, but the steering was EXTREMELY out of alignment. However, the steering was nothing compared to ...

Pros: Car was clean
Cons: Car broke down; rude, incompetent employees; lousy customer service

I do a lot of traveling for the Department of Defense and generally have to go with the least expensive rental car when conducting official travel in the U.S. Of all the car rental companies that I have gone through in the last few years, Payless was by ...

Pros: None
Cons: Take pictures before you drive off the lot!!!

I rented a Ford Focus from Payless at San Francisco Airport in January, 2008. Without comment the agent presented a form to sign indicating that the car was in good condition. She seemed put out that we would actually want to look at the car before ...

Pros: the low price (if you can get it)
Cons: bait and switch, dishonest employee

Got a great price from Payless for a rental at the Phoenix airport. There were no mini vans available, but they would upgrade to a SUV for $150 more. No way. Finally after some arguing, he agreed to a free upgrade, but we needed added insurance. ...

Pros: Returns guy was nice.
Cons: Everything else.

Last summer we traveled to Orlando for a trip to Disneyworld. We had a nice flight, then walked down to where the rental companies picked up. We waited 45 minutes in the hot Florida sun for the Payless van to show up, while watching vans from other ...

Pros: Based on our recent experience and subsequent headaches, there are no pros.
Cons: Bad business practices; beware of being scammed.

We recently rented a car from Payless in Fort Lauderdale, Fl. We could deal with the long wait of over an hour at the airport to finally get the vehicle. We paid for their insurance, which we were told covered the car bumper to bumper. The car we were ...

Pros: Nil
Cons: horrible service, deposit, prices are not clear, confusing rates, horrible location

I rented from the Toronto location of Pearson airport on June 28, 2008 for a wedding. First of all, they make you put a deposit down for a car saying because it's a "NEW CAR". Second...their forms do not fully and clearly state what exactly they will ...

Pros: Cheap up-front price quotes to lure customers.
Cons: Deceiving price quotes and Rude people.

On a recent trip to Orlando, Florida, I rented a car from Payless Car Rental. It was quite an experience!! It was the cheapest company on the internet. I know it looked like a great deal. But what is the old saying “you pay for what you ...

Pros: Any other experience will seem better in the future!
Cons: Bait and switch, no customer service.

This was, without a doubt, the worst car rental experience of my life. After my flight was delayed, I arrived at the airport at 11:40. They told me to leave my family and come get the car as they were closing so I had them claim the bags and went to ...

Pros: Can not think of any, rent from a national at the airport.
Cons: Bait and switch car rental. Just say no to payless.

Same experience in Tampa, we booked a midsize for a week at $244., when we got to Tampa we were shown a compact and told insurance was manditory as well as additional charges for extra driver, shuttle, debit card ect, ect. Ended up $400.+ for a week in a ...

Pros: it's usually sunny in Florida (except at Payless)
Cons: rude, arrogant, poorly maintained, banged-up cars

I can't speak for any other Payless location, except to say that a friend in the rental business says Payless might not be around much longer. However, the people at the Payless counter near Orlando's airport are some of the worst, most arrogant, ...