Select Comfort Mattress Sleep Number 5000

Pros: THE MATTRESS IS COMFORTABLE, IF IT STAYS AT SELECTED THE SELECTED #
Cons: READ REVIEW. fLUCTUATION OF SELECTION DOES NOT MAKE SENSE

THE BROCHURES, PAMPHLETS, ETC. DO NOT TELL YOU THAT THE SLEEP COMFORT NUMBERS CHANGE, DEPENDING ON BODY HEAT DURING THE NIGHT; THEREFORE, YOU CAN BE SOUND ASLEEP AND THE NUMBERS CAN FLUCTUATE FROM 5 TO 50, UP AND DOWN, AND AWAKEN THE SLEEPER. THE PUMPS, WHICH ARE SOLD AS A SEPARATE PRICE, ARE OVER $800, AND IF YOU WISH TO EXCHANGE THE MATTRESS WITH SLEEPY'S THAT IS FINE, BUT YOU ARE, LITERALLY, "STUCK" WITH A PUMP THAT IS OVER $800. SLEEPY'S WILL NOT EXCHANGE ANYTHING BUT THE MATTRESS COMFORT, AND SLEEP SELECT ONLY GIVES YOU A WARRANTY. NONE OF THIS MAKES SENSE, WHAT GOOD IS THE PUMP WITHOUT THE MATTRESS, AND IF THE AIR MATTRESS AWAKENS YOU AT NIGHT, WHAT GOOD IS THE ENTIRE PRODUCE !!!!!!!!!!!!!!!!!!!

Pros: Comfortable bed
Cons: Defective pumps and poor warranty

We purchased 2 kings and 2 doubles Sleep Number beds in 2006.  In 2007 one of the doubles which had been used less than 7 nights within a year had the pump stop working.  They sent another pump at no cost under the warranty.  This month (April 2009) the new pump stopped working.  Once again the bed has been used less than 10 nights since the replacement pump was put in.  I just called and was told that I would get a percentage of the warranty and it would cost me with shipping and tax $118 for this third pump.  It was either pay the money or throw the defective bed out in the rain.  It better not break again.  Be warned!

Pros: none
Cons: Not 20 year warranty. (2)
Faulty pumps. Refurbished parts
Rude customer service
Expensive investment

These beds have a 2 year warranty, not 20.  We had to replace the pump 4 months after the warranty ran out at our expense.  Customer service is rude.  After reading many reviews and complaints, this seems to be very common.  Some consumers are on their 3rd and 4th pump at their cost.  Please do not be fooled by this bed.  It is mechanical and will always need parts replaced.  A traditional mattess will never have to have parts.  Stick with a traditional mattress.  I am so sorry I invested in this bed and it will continue to cost me as long as I own it.  Please read and research as much as you can before buying this bed.  It is not worth the investment.

Pros: No poking springs. No sagging as it gets older.
Cons: A little pricey, but worth it!

We bought our first Select Comfort bed over 10 years ago and it is still wonderful. Since then we have purchased 2 more. Will never buy a regular mattress again.

Pros: nothing positive to say
Cons: This is the biggest rip off on the market today; expect a bad back

We had no problems before spending $3,500 on this piece of junk.  The advertising is misleading or better yet false. Both my wife and I now sleep in a groove which has created back problems and sleepless nights.  Advice from the Sleep by Number service dept. was a joke saying that the foam layer conforms to your body and it is to be expected.  We've tried everything to correct and have turned the dials as high as they will go. We have not had the mattress very long and are now looking to replace it just to get a good night's sleep. I've told all that are considering Sleep by Number to please save themselves the agony we have experienced not to mention a good bit of money. I'm considering taking out an ad to warn consumers of this terrible product.

Pros: Two different settings between soft and firm
Cons: Sinks in the middle and zipper breaks, what 20 year warranty

I bought a pillow top Queen size sleep number bed two years ago. Before one year of having it, I figured it is the worst thing I ever invested in. The middle sinks. The zipper breaks(remind you this is only two year old mattress). I called the manufacture to replace the material with the zipper on it, and they told me $645. What happen to the 20 year warranty. It's not like I sat there and pulled at this stupid zipper. All I did is put it together like the directions told me. All was in tack. Over two year period the zipper has come apart. And now they won't replace it unless I give them $645. Trust me, you will loose sleep like I did. Do not buy this bed.

Pros: None
Cons: Pain to put together. Customer service jerks you around.

If you want a good mattress save yourself time and money and do not purchase this mattress. The dual chambers they so highly promote are a joke. They don't tell you when you get them that if there is a difference in your sleep #'s that you will slide down in to what my husband calls "the nest." I contacted Select Comfort AT LEAST 10 times. I even called the manager at the store where I bought it from. I got a different answer on how to remedy this situation every time. They refused to refund my money because it was outside of the 30 days. They sent different pieces to help with the comfort level! What a joke. I finally had to call the Better Business Bureau before I got anything resolved. To make a long story short, the bed has been returned and the account credited! I would rather sleep on the floor!

Pros: The bed was comfortable until it started losing air.
Cons: Select Comfort makes the owner diagnose leakages. Warranty isn't worth anything.

From my point of view if I spend a whole lot of money for a product, I expect the service while the product is under warranty to be excellent. When I bought my bed a year ago I also paid for delivery and setup. Both sides of the king size bed started to lose air. Select Comfort would not send someone, even though I offered to pay, out to service the bed. The bed was under full warranty for two years. I was expected to take the bed apart, and diagnose the problem by filling the mattress and then putting a plug in it. Now of course that means taking the mattress apart. Also I did not have any plugs. Eventually select comfort sent plugs. By then I was fed up and bought another bed. When I took the bed apart to throw the bed out the fastener on one of the tubes broke off. Looked like a cheap piece of plastic. I thought for a premium price they could have offered better service. I will not ever buy a bed from them again.

Pros: love to sleep on the bed
Cons: pump is trashed it runs on its own

Would not replace faulty pump after 28 months without charging a fee and shipping charges both directions. what a joke. We reported a problem with the pump before the two year warranty was up they have no record of the phone call. The pump will pump up to 80 one day and be at 20 that night. it will pump for no reason at odd times. It needs to be replaced.
Select comfort told us that for 150.00 they would replace it. This was reported before the warranty was up. Now they also tell us that the warranty started form the date purchased not when they delivered it 1 month later. How can the warranty start on something you do not even have yet?

I love the bed but would never consider buying anything from SELECT COMFORT again

Pros: NONE
Cons: The most expensive piece of crap

The purchase of this bed has been the biggest purchase mistake we have ever made. I purchased this bed after hearing all ranting advertisements and decided that it was time we get a very comfortable nights rest. It has been the worst bed I have ever owned. I kept it longer than the 30 day trial to give it a chance and it has never lived up to what it claimed to be. I passionately hate the middle foam piece in the king we got. The side foam pieces are a joke. I recently purchased a memory foam topper for this piece of crap and I tell you I have slept better on the memory foam than I have in the three years that I have had it this mistake

Pros: Loved it at first
Cons: Mold 3 times found. Not holding up very well, saggy looking

When we first purchased our bed I was very excited. It was a bit of work for my husband to put together. That said my biggest problem with the bed is the mold. we have had to replace the inside of the bed two times already. And guess what, there is mold in our bed AGAIN. I am sure they will replace the inside for free again, but what happens when the warranty runs out? Our bed is also getting saggy looking. I end up in the middle. We have had our bed I think 5 years now and I am Just a little disappointed with the amount of money we spent that it hasn't held up better.
We are moving on after the latest find of mold. I should also mention that we live in Florida and we do have high humidity.

Pros: A back saver
Cons: A bit pricey, but well worth it!!!!!

I became disabled 5 years ago. I have been confined to a wheelchair ever since. Unfortunately, wheelchair use can cause extreme low back pain. I have gone through epidural injections and the use of oral pain killers. I have had my Sleep Number bed for almost a month and my back, though not totally relieved, felt 90% better from the first night. Yes, it may be over-priced, but for me, it is a lifesaver.

Pros: Actually I have no pros.
Cons: Very uncomfortable for people with back problems. Hard to get out of.

We bought the queen size sleep number bed. It's like sleeping on a twin mattress because their are two blow up mattresses on the inside of the bed. Much smaller than a actual queen mattress. And as another reviewer said, do not damage your controllers. We had a damaged controller, cost $250 for new controllers+pump(the only way they will sell you a new controller) plus they want you to send back the old pump and controllers so they can refurbish and resell again, again and again! And if you don't send back the pump and controllers that you have already paid for they will charge you another $200 for that!!!! I am very unsatisfied with this product and the service. I received very unhelpful service when I called about the old pump being sent back. Bed is not easy to get out of if you have it on a low number to ease your back pain. Foam pieces move and shift and become distorted over time, making the sides sag.

Pros: Nothing. Absolutely nothing positive.
Cons: Price is insane.

This 5000 bed is an absolute waste of money and a disaster to a new marriage. My husband bought it and slept on it a year before we got married and really liked it -- until he had to share it and the air pockets started to shift around.

I still feel like I am sleeping on one of those little air mattresses at summer camp.

I do have to mention that my lower back is fused due to a bicycle accident. I have a lot of metal rods and pins and cages holding my lower back together. This bed is supposed to be supportive?!? Yeah, right. And twenty years later I still look like I'm 18.

We're selling the whole set at next weekend's yard sale. I'd PAY someone to take it away. What a disaster. And as far as having sex on this bed?!? Let's just say our floor gets a lot more action than the air mattresses.

Pros: They really make some great promises. Sales department is capable of selling.
Cons: I don't post comments on the internet but my disappointment could save you some heartache.

Truly dissapointed. They sold it with all the usual promises. That's where it ended. Took eight weeks and three different install crews to get all the parts right to complete the bed. My back hurt from sleeping in my old bed and it continues to date in the sleep number bed. we never received the discounts promised. No "36 months intrest free", No service after the sale, No return calls from sales manager. I dont reccommend this company or the sleep number bed. My wife now sleeps with back pain which she did not have before. Some how they were able to issue credit in my name without authorization. My wifes name was used when we applied for the credit and my name was used as a contact person for delivery. I should have listened to all the clues.