Spring Air Back Supporter Mattress

Pros: Nothing
Cons: It sags, no warranty help! It SUCKS

I too am one of the poor saps that got hosed by Spring Air, their saggy mattress and their useless warranty. I am in the process of forming a class action lawsuit and will be posting the information as soon as my attorney gets the action certified as a class. I'm tired of not sleeping, paying almost 1500 for my mattress and having it useless to me after a few months.

I say we take them to court and make them pay for what they've done. Even their industry announcements say that they have "reengineered" their product line in 2006-2007, that tells you that they know their stuff was crap and now they are paying for it.

Pros: Sleeps great at first
Cons: Too big doesn't fit regular sheets. Can't get uninterrupted sleep anymore.

My husband and I bought this mattress in September 2002 and now we are currently looking for a new mattress. We were looking for a mattress that would last through the long term. Obviously this hasn't happened. The bed sags terribly where we sleep on our respective sides of the bed. The middle of the bed has a really high hump and that is the only place on the bed that has any support left and we fight over that. I can't sleep straight through the night anymore. I can't wait to get rid of this mattress.

Pros: It was comfortable on the showroom floor.
Cons: Does not hold up with use.

We bought a Spring Air mattress a year ago for $1500.00; the nicest thing I can say is that it was a total waste of money. The 17 year old mattress that we replaced was in much better shape than this one is now. There are deep indentions on each side of the bed that you have to kinda roll up and out of. We went the whole route with Spring Air trying to get this resolved. After 2 months, numerous forms, measurements, pictures, phone calls and just generally getting the run around they have decided that this is definately not a manufacturing defect; but an issue of comfort...which, of course, the waranty does not cover. They, emphatically, will do nothing about replacing the mattress. So much for a reputable company standing behind their product.

Pros: Initially very comfortable.
Cons: Quickly uncomfortable.

We bought this King mattress in 1/06. Within a year there were deep grooves where our body rested (even though we flipped the mattress top to bottom as suggested). Because of the top fabric (which somewhat springs back) when we have the mattress measured to have it declared defective the grooves measure at 1 1/4 inches & not 1 1/2 inches which is the requirement to be defective. We have had problems with back aches, numb arms but because of 1/4" the warranty is not covering it . Unfortunately we will have to scrap the $2000 mattress before it sinks another 1/4 inch because our backs are sore.
In talking to the place where we purchased the mattress, they no longer carry this brand because they have had problems with them.

Pros: None
Cons: Not a Back Supporter

I just got this mattress last week, and within about 5 days it started sinking, I weigh about 200lb, but that still doesn't mean a mattress should sink like it did! It leaves an impression of where you slept and doesn't form back! I thought maybe it was just that single mattress but they came and inspected it and replaced it, but the next mattress did the same thing! I am returning it and getting a Serta

Pros: I love the soft top and deep down support. 
Cons: Delivery cost seemed high but I guess thats the price you have to pay. 

Just got through a great weekend after having my a Spring Air privelege mattress set delivered on Friday.  Very comfortable. I'd recommend it to someone who needs support with comfort.   I'm wondering if I should have gotten the pillow top though.