Comcast

Pros: Digital Cable increased viewing of educational programs.
Cons: No support from customer service.

$800. pay per view bill which customer service feels that I should be responsible for because they say there is no way the movies could have been ordered outside of my home.

Reasoning of the executive office:
I have a two-way system and...

Pros: Fiber Optics delivers superior picture quality and blazing internet speeds.
Cons: No Cons for Verizon!

Comcast has had a strangle hold on me for so long I don't care to think about it. I tried Direct TV but it just didnt work out for me having television sets all over the house plus I couldn't get my local sports channel for the pro teams in Philly since ...

Pros: none
Cons: everything

Numerous audio and video problems. Grainy video on most of the lower channels, video is so hot on one channel the audio buzzes, lines throughout the picture on several channels, severe ghosting on local channels. Their own public access channel has...

Pros: They do answer the phone
Cons: Then they lie to you

I know one of Comcast's reps, and she says they are told to lie, play dumb, and misrepresent the contract all the way to when you sign up - and if they don't, they will be fired by the supervisor monitoring the calls.Even on the chat line (in ...

Pros: Good treatment when you pay on time.
Cons: Be late with your payment and apparently you open yourself up for verbal abuse.

I just want folks to know how horribly I was treated by Comcast's Customer Service department. If you order alot of pay channels they treat you as if you are special, but if you get behind on your bill, they feel that they are allowed to tell you that you ...

Pros: Finally outfitted our seaside town for HSI in '03. Must have in this area.
Cons: Expensive quasi-monopoly. Annual price increases. Poor support. Difficult to get credit for frequent outages.

Comcast has owned our only local cable provider for about five years, having previously been AT&T, Adelphia, and TCI. Comcast is doing some battle now to try to stop New Jersey from changing its 1980's era cable legislation. They fear Verizon and ...

Pros: Quality of internet service is good
Cons: $15.00 price hike for internet service

When coNcast Internet service took over from AT&T I noticed
a $15.00 increase in my bill. This is a net increase of over 25%!! I called customer service to complain and get my service cost back down to where it was and all I got from the service...

Pros: monopoly
Cons: horrible customer service, take-forever-installation, easily shut down computer system, clueless staff......

I called almost ten times, talking with different people and giving them my address information again and again and again.... They don't seem to have a consistent data system for new customers waiting for the service.... It usually takes forever to get...

Pros: High speed access to the interenet, no dial-up.
Cons: The higher monthly cost of service, and Comcast's notoriously bad customer service.

I have been a Comcast/AT&T Broadband/Mediaone customer for over 6 years, since it was first available in my area. I have been a fantastic customer for them, never once delinquent on a bill, and even bringing other customers to their service. For this...

Pros: NONE
Cons: Expensive, Non-existent customer service, poor-managed

Please, if you are hedging about using Comcast for anything please read this before you make a decis ...

Pros: None
Cons: Digital Cable is pixel-y - Hi-speed internet is low speed.

Too bad there isn't more competition in the cable TV/hi-speed internet arena. We are now back to di ...

Pros: None
Cons: No Customer Service

I can't really describe my experience using this product, since Comcast refuses to even provide me with service. I can, however, tell you about my experience with their "customer service" (and I use that term loosely) department. I moved into an ...

Pros: Triple play is good value, if you get the stuff installed correctly.
Cons: Phone call center staff is just plain ignorant.   Field techs are hit and miss. 

I switched from DSL and POTS and added high speed internet and digital voice to my digital TV subscription.   I am Comcast's dream customer...subscribing to the highest end triple play plan.   Things started out bad when they ...

Pros: large selection of channels
Cons: almost impossible to tape programs on different channels while away from home

The converter box for Comcast cable is very difficult to program. This makes taping multiple programs while not home almost impossible. You can't program with just your VCR, because that has to be set to channel 4 or channel 3 all the time. Comcast...

Pros: Equipment fits nicely into a recently emptied DirecTV box for the trip back to Comcast
Cons: Antiquated DVR hardware, poor software, spotty signal, customer service is poorly organized and trained.

I was a comcast digital customer who decided to upgrade to hid-def dvr. These are just a few of the ways comcast blew it.1. No delivery of equipment. 2. Comcast phone rep sent me to a specific field office (near home not work) to get HD ...