USAA Group - Auto

Pros: Restricted Membership.
Cons: Customer Loyalty.  Very high premiums for some members.

I am a retired USAF officer. I have been a member and have insured my auto's with USAA for 33 consecutive years. I, nor anyone in my family, have had an accident, moving violation, or filed a claim with USAA in those 33 years.  In August of 2009 I ...

Pros: inexpensive, extremely helpful reps, great service
Cons: no local offices

I have had insurance with USAA since the day I turned 16.  I am now 33 and have never had insurance with any other provider, and barring unforseen circumstances, never will.I have, unfortunately, had to make a few claims on my policy.  ...

Pros: Helpful and Courteous
Cons: Rarely unhelpful

Facts:Been with USAA for almost 15 years.Filed 1x Renter's ClaimFiled 2x Auto ClaimsClean'ish Driving Record (last five years)Married with kidsTwo nice vehiclesExperience Renters:I ran into some ...

Pros: Filed claims for personal property before and was extremely satisfied.
Cons: Can't trust their quote. War zone coverage rate applys long before soldier's deployment.

     My husband is currently active duty. We began his term life insurance application process in March 2008 and received a quote of $74 through ALL the agents we've dealt with, even the result from online application gave us the same ...

Pros: Excellent claims service
Price
Ability to serve all my financial needs
Cons: not everyone is eligible

I have had USAA as my insurance company since I started working for them in 2006. I nor my husband has been in an accident since 2002, that all changed however in October of 2008 when my husband was hit head on by an uninsured drunk driver. ...

Pros: Professional, quick, courteous. 
Cons: The only gripe I can have is that USAA didn't hand deliver my settlement check.

I've had USAA insurance for over two years.  The Thursday before Thanksgiving, I was involved in an accident that totaled my car. Within two hours of the accident, USAA had a rental car waiting for me to pick up and had already moved my car to ...

Pros: inexpensive. policy service is very professional
Cons: unpleasant claims experience

Overall USAA seems very solid and professional, and it seems indisputable that they are the least expensive insurance around. However, like some others describe, I am not happy with the claims service. I was in a minor scrape-up which was, at worst,...

Pros: Quick response, friendly people, fair treatment

Cons: lack of local agent -- weak negative but I have to type something

We had been with USAA for four years for all our insurance needs -- home, life, auto, umbrella -- and we appreciated the service and the competitive rates we received.But the ultimate test of an auto insurer is how (and whether) they handle ...

Pros: Easy to maintain your policy.
Cons: Terrible with working through a claim.

So taking the time here to basically echo the same complaint. An important thing that I don't see noted yet is the overall rating on Epinions vs Trend during the last 2-3 years. Things appear to be going in the wrong direction at USAA. They have a ...

Pros: One stop shopping is the only pro...
Cons: Just try to submit a claim and see how their company really is.

USAA as a great insurance company? Not so much. Only if you NEVER have to submit a claim, as other respondents have mentioned. I thought they were alot more then it turns out they actually are... up until the point that I actually NEEDED what we had been ...

Pros: Sure they are cheap - their first course of action is to deny claims!
Cons: frustrating to work with; they count on you not fighting back

I have turned in 2 car claims to USAA after paying them for insurance for over 23 years. In one, neither vehicle was found to be at fault (the police couldn't say which driver was at fault), so even though it was the other driver that went through a ...

Pros: Good website
Cons: Wouldn't even discuss motorcycle coverage

I've been a USAA member since 1991. They have extremely loyal customers; until two weeks ago I was one of them. I had been with them since college and they were the only insurance company I would think of using. I had two claims back in the 90's and ...

Pros: They faithfully bill you every month
Cons: Too many to list!!!

As a military family living overseas for many years we had no choice but to go with USAA for our auto and renters policies. We had one bad experience after another. To begin with, when we bought a classic car we called the 800 number to establish a ...

Pros: In the past, their biggest asset was their relationship with the membership
Cons: I don't believe that their priority is serving the membership anymore.

I have been a USAA member for over 20 years. This past December, I filed a claim for an accident that was my fault. I took my vehicle to the USAA recommended body shop and my vehicle still isn't right (March 2007. While the direct service from USAA ...

Pros: low rates, other types of insurance available i.e. home...
Cons: costumer service, hours, availability of employees, inaccuracy of your records

I had a minor "accident" on Jan 7. It is Jan 17 today and I still have not spoken to the person in charge of my claim. She has only called me twice, and at really bad times may I add, and never returns my calls. From that day to now I have probably ...