ABF U-Pack Moving

Pros: Efficient, good price, good people
Cons: Pack it yourself

This company is awesome. Very good tracking system. The stuff got there faster than me. Its very easy to use and the drivers are great. They dont have dolly's so if you can rent or borrow one that may come in handy. The price was a little more than the other companies but they are far more reputable. No dealing with third parties. Everything is theirs. They have distribution centers all over America.

Pros: professional
Cons: expensive

Faced with the need to transport a 5x7 storage unit full of mementos cross-country, no option proved inexpensive, upon research, but ABF relocubes seemed to be the most convenient and secure approach.

Sure enough, every aspect of the experience went smoothly. The internet contact was courteous and straighforward, the moving kit was helpful with tips and a DVD explaining every step.

On moving day, the drivers and location managers in both Virginia and California were courteous and expert. Each driver adjusted the relocube exactly where I needed it and made it look easy.

And most importantly, my irreplaceable mementos arrived in tact and on time.

There were no hidden fees or surprises.

Thank you ABF!

Pros: The local staff at both the pick up and destination were very friendly.
Cons: The location and the 800 do not necessarily work together as well as they should.

The experience that I had with ABF U-Pack Moving was one that I wouldn't mind doing again. I had to move some items from Colorado to Texas that were of sentimental significance. This was less expensive that using a moving van that I could rent and a lot less stressful.

Both at the location that we loaded the stuff, as well as where we unloaded the items the staff was very friendly and helpful.

Because we used a pod rather than a semi-truck, it was easier since it was at ground level.

If I need to have stuff moved again I will consider them for the job.

Pros: inexpensive, safe, great customer service, dependable and prompt, legitimate
Cons: crates are not that large

My boyfriend recently moved from Louisiana to Arizona. We were both worried about renting a trailer and driving across the country with it. Besides the fact that it was SO expensive it also seemed dangerous! Even to get a Uhaul to move from LA to AZ was very expensive. While browsing the internet we came across the upack.com website. It was one of the only online websites that looked legitimate. A few other sites seemed kind of sketchy. Upack was also very upfront about the pricing. We decided to go with UPack / ABF! We had a great experience! We were impressed with the customer service and prices. The customer service reps were very friendly and knowledgeable. We also liked that were able to track the move online via the Upack website. The whole process went smoothly and the company was reliable. The next time we move we will defiantly use Upack!

Pros: They drive, reasonable rates, arrangements and payment made on-line, and you get an on-line discount!
Cons: You load the truck yourself, but it was not as difficult as we expected.

We used your U-pack service for our move from NV to TX. We cannot say enough good things about your service. Every single person we spoke with and dealt with in person made this move one of the best moves we have ever had. In the past we have used full service movers, as well as the drive-it-yourself trucks and never had an experience that went this well. From the reservation to the final pick up, it was great. We want to thank Sherry and Sue, in reservations, Diane and Theresa and Jimmy B in the Nevada terminal, and in Texas, Bart, Todd, and Bobby. They were all a pleasure to work with. We will recommend your service to anyone who is looking for a mover!

Thank you.

Pros: Price, flexibility in paying for only the linear space used, friendly customer service
Cons: Hard work, being responsible if anything is damaged in transit (unless caused by ABF)

After getting a $10,000 lowest bid from full-service movers on a move from Florida to Washington state, we looked at other options. ABF seemed to offer the best alternative -- 45% savings and plenty of time for loading and unloading the trailer. ABF delivered exactly what they promised. On both ends, the trailer was delivered and picked up on time. Everyone I dealt with -- ABF customer service, dispatchers and drivers on both ends was courteous and willing to go out of the way to be helpful. Moving this way was a LOT more physical work than having full-service movers do the job, but if you are willing to trade "sweat equity" for significant savings, this is the way to go.

Pros: The cost
Cons: Poor customer service, unreliable

My moving experience with UPack has just begun, and I'm already very disappointed. They dropped the truck off on time, but when I called them to pick it up they said they were short staffed and couldn't come get it. They said they would call the next morning and get it then. They didn't call. When I called them, they said they were running behind, and they might be able to get it the second day. I called the 1-800 customer service number and was told they were doing their best. Every day they delay picking up the truck is a day that my things will be delayed in getting to my new residence. UPack blames the weather, but we've had clear roads here for two days. I WOULD NOT USE THIS SERVICE AGAIN!!!!

Pros: No gas. No driving. No worrying.
Cons: Its out of your control so pack your stuff well

I used ABF in the Fall when moving from Ohio to Florida. Did one pod. The customer service was PHENOMINAL with these guys. Everything went off without a hitch. There was a slight delay in picking up the trailor from Ohio, but it was also around the Thanksgiving holiday. Everything arrived in one piece. I am now using them again for a move back, and am going to use a trailor this time. Will update when I get done. Pricewise, these folks could not be beat. 1700 dollars to move three bedrooms and a month of storage?!?!? Uhaul wanted 1500 just for a truck...No way. As long as this second move goes well, I will ALWAYS recommend ABF.

Pros: CHEAP VERY nice You track your ReloCube like a package!
Cons: Couldn't get it open(I am just 5'1'', so it could just be me)

I quoted everywhere to move from FL to MO. The cheapest I found was 2000, and that wasn't including so many things such as gas, insurance, TIME, etc. I saw an ABF semi go by and looked them up online, I was SO excited to see a quote under 1000!!!! Most places (Uhaul, etc) quoted 2500, including nothing, ABF quoted and charged 990 for a relocube!

I will be honest, when it arrived at my door I almost cried because it looked incredibly small. That night I started moving stuff in to see what it could fit and I was just amazed! We moved a 1 bed apartment with it! (we didn't take a couch, but we had enough stuff in there to fill a whole 1 bed apartment and then some when we arrived at the other one. Pack boxes at the back and pack them high! Once you do you can fit so much stuff because it is 8 feet high!

Pros: Great employees, hard working, understanding, and very easy to work with.
Cons: No Cons!

Moving is stressful, but ABF made it easy! I moved from a different state, and had to make changes to my service. Every one I spoke with on the phone was extremely helpful, and the people I encountered in person were truly delightful! George, the driver who dropped off my Relo-cubes, did an amazing job considering the very challenging street he had to work with. Chris at the Oakland Terminal also did a fabulous job getting everything set up for me. My move was very stressful, but ABF was a stress free experience.

Pros: I DIDNT HAVE TO DRIVE!!!!!!!!!!!!!!
Cons: I SHOULD HAVE DONE IT SOONER!!!!!!!!!!!

I WISH THERE WERE A REFERRAL PROGRAM FOR NEW CUSTOMERS, BECAUSE I COULD BE RICH. I WOULD DEFINITELY RECOMMEND U-PACK TO ANYONE I KNOW MAKING A SMALL OR LONG-DISTANCE MOVE. NOT ONLY WAS THE PRICE IN MY BUDGET, BUT NICK AND NATALIE AT CUSTOMER SERVICE (GEORGIA TERMINAL), MADE ME FEEL LIKE MY MOVE WAS THE MOST IMPORTANT TO THEM. I HAD PUT OFF THIS MOVE FROM NY TO GEORGIA FOR ALMOST 3 YEARS BUT U-PACK HELPED ME MAKE THAT DECISION WITHIN MINUTES FROM THE ON-LINE QUOTE. KEEP UP THE GREAT WORK!







TINEKA B. in GA

Pros: Good initial experience
Cons: Inaccurate promises, lack of follow-up

I requested a move with ABF and was given a quote and due date. A week before my move, they changed availability two weeks into the future. Not only do I need to make hasty plans to find a new mover. I'm pretty upset with the lack of responsibility.

Pros: Pricing, ease of use, personnel and so sum it up the entire experience was GREAT!!!
Cons: There were NONE!

I just wanted to take a minute to thank you and your entire staff for the wonderful job they all did in assisting me in my move. I have moved three times in the past 7 years and this was by far the best experience EVER. The reservation was very easy, the pricing was GREAT and all the staff was very helpful. The driver and staff at the Tyler terminal and the staff at the Jackson terminal all did an excellent job. I cannot begin to express my thanks in making this stressful event very relaxing. Everyone did just as they said they would and the delivery was very timely, etc. Thank you again for a WONDERFUL moving experience.
Respectfully,
Randall

Pros: Great customer service and pickup and delivery exactly as promised.
Cons: Large truck is not able to fit in small spaces.

We recently moved 1200 miles across the country and after getting quotes from many companies, we decided on U-Pack for our move, based on the price and flexibility of the service and would highly recommend them to anyone planning a long-distance move and have friends who can help you load the truck. We took the advice of many on this board and purchased quilted packing blankets for valuable furniture and cheap blankets and comforters we bought at Wal-mart to put between other pieces to keep them from rubbing against each other. We also purchased ratchet straps to stabilize the load. I also recommend wrapping all mattresses and boxsprings in plastic to provide maximum protection. Through my workplace, I purchased stretch wrap to hold closed all drawers and doors on furniture. Our quote was for 21' originally, but we wound up using the entire truck. We have four kids and would never fit everything a U-haul truck. The only damage we had was a small particle board shelf that was placed at the bottom of the stack and could not handle the weight. Make sure these items are put on top and items are padded to avoid rubbing.

Pros: Easy, smooth, cubes are good size, competitive price.
Cons: none that I found

I just want to say thank you to ABF for it's ReloCube service. I have moved many times and have utilized many different services. ABF was the best though, from the staff in Portland OR and St. Louis MO. As well as the staff who handle the reservations, I liked being able to track the progress of my cube. The best thing though is that my cube was delivered 3 days earlier than estimated allowing me to get my house set in advance of me moving in for good.