Grupo TACA

Pros: good on board service
Cons: almost everything

I was surprised to read the favorable comments about this airline. I live in Central America and unfortunately, I often have to fly Grupo Taca and have had almost on every occasion a unfavorable experience.
The airline always oversells their...

Pros: Good service
Cons: No meal selection, poor in-flight audio quality

Checking in for the flight was easy. The ticket agent was courteous and friendly. Passengers were boarded about 30 minutes from scheduled flight departure. Business class passengers were offered drinks upon boarding as the rest of the in-flight crew...

Pros: Quality service at a reasonable cost
Cons: Limited number of daily flights

We boarded the flight about 30 minutes before departure. Business class passengers were offered drinks upon boarding. Both the announcements and safety demonstrations were conducted in Spanish and English. The flight attendants quickly completed their...

Pros: Non stop flight .Plenty of complimentary drinks. Friendly service.
Cons: Food

Recently I made a trip to Guatemala and chose this airline because it flies direct and this is a "must" when possible for me. Had a pleasant trip and the service was friendly also "plenty of leg room" in coach compared to American...

Pros: few
Cons: customer support

I fly to central america every now and them and my plea to people is not to use this airline if you do not want to see your luggage for three days or or get excuses as to why the plane is overbooked, and have to be bumped to the following night. while...

Pros: price and availability
Cons: too many to mention

I think you have been very lucky with TACA. We fly this airline on a monthly basis and if you get lucky, it is pretty decent. I have had ALL my luggage left behind not for one day but three! They do not care. They cannot do anything about it. The...

Pros: goos service
Cons: unusual boarding process

Lacsa Airlines ( formely part of Grupo Taca) is a very friendly airline, from customer service to up in the air. I flew back in 1999 Miami-San Jose-Miami. The food was eatable and both flights were ontime. The only thing that I found uncomfortable was...

Pros: route structure, new airbus planes
Cons: customer service.

I just returned from San Pedro Sula, Honduras via TACA... I traveled from New Orleans during the hectic Mardi Gras Season. When departing I admit, I was expecting to pay a REASONABLE sum for my 3 extra bags...
When I got to the ticket counter we...

Pros: good employees, respect for clients
Cons: none

We Americans are an impatient and unforgiving lot; no airline can possibly please us all. I have flown TACA many times before and have been disappointed on more than one occasion. Flight delays of up to over 24 hours, mechanical difficulties, etc....

Pros: friendly in El Salvador
Cons: unreliable, lose luggage, customer service unresponsive

We flew once round trip to Belize from LA last March. The flight out of LA was oversold but the cadre of use car salesmen personalities did not ask for volunteers to leave the next day. Instead they assured us several times that of course we would make...

Pros: Treats a customer like a customer
Cons: Allows too much/too big carry on luggage which hinders boarding

Good job Taca..............
I have flown Taca Airlines on at least 10 trips over the last six months of 1999 to and from Miami, Fla. - San Pedro Sula, Honduras. And, because my trips start in Pennsylvania, I need to make several flights to get to...

Pros: cheap, fly to a lot of out of the way places
Cons: low on punctuality, efficiency, reliability

How to avoid getting stranded somewhere in Central America: make sure that when the flight number says TA, the flight is actually operated by them. Otherwise you may find yourself marooned in some sweaty Central American city.

In my...

Pros: Les expensive, courteous, on-time, clean cabins, no line-up at check-in
Cons: Can't think of any!

Flew Cusco to Lima, then Lima to Quito return in October 09.  All flights on time, no lineups at check-in, no lost luggage, staff very courteous, good snack, lots of leg room.  Also, cheapest flight between Cusco and Lima

Pros: nothing
Cons: Read above... Can't get much worse.

Horrible...

We arrived two hours early for our 2:00 AM flight from LAX to Belize after buying the ticket (and prepaying all of our hotels/activities) months in advance. I was actually amazed for the first time by just how inefficient a waiting line could be... After an hour of not moving, we got bumped to the front. Obviously, I never even considered that the flight would be an issue, but I was wrong.

We got to the front of the check-in line before security, and they told us our flight was overbooked, and we couldn't get on. Not only that, but they couldn't get us on a flight until 24 hours later, so we lost out on about $600 of hotel and activity costs. What did we get for this trouble? 2 vouchers on an airline we will never fly again. Why not check with other passengers for volunteers like, umm, every other airline does... I am sure some people would have been willing to get bumped for a voucher. Not people who had prepaid for their only vacation of the year...

Miserable experience. Avoid TACA at all costs.

Pros: New aircraft. Helpful TACA staff in Miami.
Cons: Poor customer service at Managua airport.

Flying from Paris then Miami to Managua. A number of passengers either failed to transfer in the allocated time or their baggage never arrived (about 6 people on my flight).
Many travellers told me this was a regular occurrence on this route. This is not all TACAs fault, but it was difficult to contact them at the airport and on returning home that have ignored my e mail requests for confirmation of my baggages 48 hour delay.