American Airlines

Pros: Customer Service Reps are Awesome!
Cons: They don't communicate while in flight.

Flying was never one of my most fav things to do. In fact, I hadn't really been a user of air transportation until just recently. However, I do know what good service is. I have mixed views about American Airlines. Their in-air service was about as...

Pros: comfortable seats, proven track record
Cons: in-flight service

The Good: American Airlines recently announced that they would remove several rows of coach from each of their aircraft. This will create more than 34 inches of seat pitch (that is the distance from one seat back to the same point on the next) at...

Pros: Accomodating, flexible, not heartless
Cons: No pre-boarding (??), weird contacting policy

I was somewhat wary of traveling with American because my friend had a miserable experience with them. However, I am enrolled in their frequent-flyer program because one of their affiliates (Midway) has direct service from Boston to my parents' locale....

Pros: plane did not crash
Cons: not suggested to travel alone if disabled

It had been many years since I have traveled on American Airlines, but my memories of the Airline were ones of competence of handling disabled travelers. To be fair to American Airlines I can only suggest to "electric wheelchair users" the...

Pros: my luggage didn't get lost
Cons: lying, rudeness, lack of cleanliness, delays, incompetence etc.

This is an update for spelling. I do my very best to personally respond to all comments and fix known issues. I've been informed that I spelled "Cincinnati" wrong. Therefore I'm simply going through and changing it over. The actual review is not...

Pros: I guess the seats could be called comfortable; direct flights
Cons: only some of the time... Bad assisted minor program

I have been flying with american for years. Although they are not great, they still have been the best; with the exception of Air Nantucket and British Airways.

Ok, Just flew from Cleveland to NYC. It was an awfull flight. The plane was...

Pros: on time, flexible, good service
Cons: none

Full disclosure to start with: This is based on one trip and may not be representative of the airline as a whole. This is only the second time I can remember flying American, the other was around thirty years ago. Now, on with the epinion...
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Pros: great flight crew, comfy seats, space!!!
Cons: avoid connecting in Chicago

I have steadfastly avoided flying American ever since a flight from hell episode in 1995, when I flew from LHR to Boston. On a recent trip to LAX, I was booked on Aer Lingus (which came highly recommended by friends)but much to my dismay at the last...

Pros: Price
Cons: Food, Timeliness, Friendliness of Employees

Upon reading other testimonials to American Airlines, I decided to write my own review of a very recent experience with this airline. First, I must admit that every airline, regardless of geographical location or time of year experiences problems....

Pros: leg-room, price
Cons: lack of communication from the airline

The original plan was to fly on American Airlines from Orange County, CA to Portland, OR via San Jose. The idea of taking two flights and leaving from an airport 45 miles from our home near LAX was not thrilling (did I mention I was traveling with a 2...

Pros: The staff was great and all the flights were on time.
Cons: Did not like the "hot"smell in the plane on the first flight.

We recently flew from Reno to Orange County to go to DisneyLand. This was my first time to fly EVER, and to tell the truth I was scared to death. I watch too much T.V. and I just knew I was going to die. Hehe.

When we started to plan our trip...

Pros: Hotel and Airport Transfers Worked Beautifully
Cons: Delayed Flights with no Reasons as to Cause, Damaged Luggage, Uncomfortable Seats

I have done my fair share of flying on several different airlines and I have to say my very recent experience on American has to be the worst I have ever had.
I booked both my flights and hotel accommodations through them and had no problems with...

Pros: They get you there -- eventually
Cons: Gate agents are sometimes clueless

I have flown dozens of flights on American (all domestic), and while there have been a few glitches -- well OK, a bunch of them -- I have generally been able to get things worked out. Their service could be a bit better, in particular their gate and...

Pros: I eventually got my luggage
Cons: customer service

The following is a recount of a complaint that I recently sent out to American Airlines... read on and find out why I think American Airlines leaves a lot to be desired! From the comments that I've been reading I can see that I'm not the only one who...

Pros: Only reason why I chose American: Flies out of Local JFK when many others fly out of Out-of-town Newark
Cons: Bad customer service, DELAYS are the worse, multiple problems with maintenance checks, unstable/old charter planes used, very low weather resistance of plane, low ceiling is uncomfortable for tall passengers

I've travelled on numerous other airlines and somehow, I never thought I could be tortured so by American Airlines.

Having just returned from what must be one of the worse travel experiences I've ever had, I have to apologize for the extreme...