Enterprise

Pros: Pick you up, if you don't want to walk or take the bus.
Cons: Older cars, might break, might need to buy their insurance.

I rent a car 2-4 times a month and so I guess you could call me a professional car renter. Enterprise distinguishes themselves from the competition by saying, "We'll come and pick you up." I'd rather have someone in the office renting me my car! I ...

Pros: Quick service. Shuttle from the airport was on time.
Cons: Vehicle was filthy and had multiple issues.
Hours were inconvenient for our flight times.

I have used Enterprise for renting vehicles for several years without incident. Usually, we have friendly reps with great customer service and the wait time is negligible. I was recently on a business trip to Snowmass, Colorado and had flown ...

Pros: none
Cons: Dishonest manager. Very rude customer service. Unprofessional staff.

Office location: Mt.Vernon, New York Time: August 29 - September 16, 2002 After an accident on West-bound ramp to Queensboro bridge upper roadway, Geico (both mine and at-fault party's insurance company) arranged for us to rent a car from Enterprise, ...

Pros: Service, rates, locations and cars.
Cons: Limited office hours.

In September of 2005, I decided to rent a car for a week-long road trip. I didn't think my own aging car was up to the journey. I checked around and the company with both the best rates and closest location was the Enterprise office in Rolling Meadows, ...

Pros: The agent understood the importance of good customer service
Cons: Customer surveys would help eliminate problems that might otherwise go undetected.

I wrote a review about an incident that occurred at a local Baltimore Enterprise office at 4405 Belair Rd. where I believed I was grossly overcharged for two rentals. I had been charged $99. for a one day rental of a chevy suburban and $40.99 for the one ...

Pros: They are among the cheapest. The car was reasonable.
Cons: Unreliable, Untrustworthy. You may get burnt with horrendous service.

Easy to book online -- but anyone can put up a website and promise delivery. We got there with my wife for a one week vacation in LA having booked a nice full size car for comfortable driving in the area. We get there, they say they have run out of ca ...

Pros: They will upgrade you whether you want it or not
Cons: Uneducated clerks incorrectly interpret contract verbage and do not take responsibility for their mistakes

We planned a road trip to Virginia with our nephew and decided to rent an SUV so that he and the dog could stretch out for the trip. I booked a Chevy Trailblazer through Expedia.com two weeks before the trip and selected the package with unlimited ...

Pros: Excellent customer service and great cars
Cons: Shabby offices, limited weekday and Saturday hours

We use Enterprise enough to have a regular account and sales associate! There have been very few problems with the service, even at the last minute on a Friday. The website is easy to use and has always been accurate. Unlike another site, I have never ...

Pros: Excellent customer service.
Cons: During busy weekends, it is not easy to get the car requested.

As a frequent customer of Enterprise, I find the customer service to be above and beyond outstanding. I have used Enterprise in many cities across the U.S. over the last eight years. Aside from the fact that this nationwide rental car company picks up...

Pros: Rent to those under 25. Good customer service.
Cons: Car battery died.

I recently just returned a rental car from Enterprise. I am returning to the US on vacation and rented a car from them for 8 days.

They have great customer service, they first picked me up in the morning and brought me to their nearest...

Pros: Easy rentals. They will pick you up.
Cons: None

A couple of weeks ago my father and I decided to rent a car to make a long journey down to Southern Californai. The reason my father needed the car is because he did not want to put on miles on his car. Also his car was ready to be serviced when we ...

Pros: Efficient all-around service
Cons: None

Exceptional service! I came into Detroit from Frankfurt, Germany with my children for a week and had booked a rental car on-line with Enterprise. When I collected my luggage, and walked to the ground transportation terminal, there was an Enterprise bus ...

Pros: Car and rate quoted was available.
Cons: Car in need of repair, poor customer service.

Business is simple. If a business provides a service to you, it should also provide customer service to you. I am absolutely amazed that a company the size of Enterprise has zero customer service. We rented a car from Enterprise to go on a 14 hour ...

Pros: cheap weekend rates
Cons: main one is lack of attention to detail that could jeopardize safety

I have used enterprise 3 times and all were disappointing experiences. The only reason I went with enterprise was because they had great weekend rates. However, after this last experience I will never use their services again. One the first trip, ...

Pros: They should be the textbook definition of good customer service. Good pricing.
Cons: They rent unreliable GM vehicles. Having to make things right in the 1st place.

I have rented from Enterprise on at least 15 separate occasions in the past two and a half years (gotta love dealers that don't fix everything wrong with your car in one visit and your car being totalled by some moron in a dumptruck). I have always ...