Enterprise

Pros: none
Cons: rude employees

We recently had to rent a car because our new car was in for repairs for the day. We had told the gentleman at Enterprise that we had a family of four children and we would like a larger size car or mini va since that is what we were using. When we went...

Pros: Weekend Rentals $9.99 p/d on economy cars
Cons: Poor customer relations

Actual first response to a service problem described below. I will update this information until this situation is resolved. FYI: Personal data has been omitted for privacy.

Dear Ms. Manners:
My name is Trish Berry and I am the...

Pros: service and availability
Cons: cleanliness of car

I got into an accident about a month ago and I needed transportation. Enterprise had such a relationship with the body shop that I was using that they made one call and Enterprise was there within 5 minutes of the call...The agent was courteous and...

Pros: Rent to those under 25
Cons: Never on-time

Hey for all of us that are at that stage where we are finally finishing school or just starting in the work force this is your best choice. Funds don't quite fit the need for a new car, yet the desire to visit friends is strong. I have a car, but would...

Pros: A lot of offices; Pretty good turnaround time for complaints
Cons: The rude sales associate that I encountered

I needed to get a rental car since my car was in the shop. I went and tried the website of Enterprise Rent-a-car. The website is very easy to navigate and have good information. The rates were also comparable to other rental car agencies that I decided...

Pros: none that I can think of
Cons: overcharged, unresponsive, rude at times

Enterprise Rent A Car did not have the car requested and provided a larger car. At the time, they said no upgrade charge would be given. When the bill was received, an upgrade charge was added. When the bill was disputed, the upgrade charge was taken...

Pros: Reservation by internet
Cons: False sense of security

I must be a glutton for punishment for having gone back to use Enterprise after my previous experience with them.
At first, it seemed like it was going to be a nice relaxing weekend road trip without any problems. We were well on our way by the...

Pros: none
Cons: unprofessional behavior

My insurance company made it very easy, internal billing, to use Enterprise to rent while repairs were being made to my car. In fact the body shop handled the reservation for the vehicle.
One week after the reservation was made, $21.99/day to match...

Pros: Great service and selection of cars & specialty vehicles
Cons: None I can think of!

Let me just start by saying, I will never go anywhere else again. I first started using Enterprise a few years back when I was in a car accident. That experience could have been a disaster...being in a car accident is not a pleasant thing. But much to...

Pros: Good value,fast ,efficient, professional
Cons: none

I have been renting cars for twenty years and have used most every company out there, from National,Hertz,Avis,Budget,Dollar even Rent-a-Wreck.It has been my experience that enterprise tops the list in service,value,convinence. They make the process very...

Pros: Friendly, inexpensive, will pick you up.
Cons: None so far!

I would definetely use Enterprise again. I recently had a car accident (not my fault-see State Farm for my review of my experience with them!), and needed a rental car. I chose Enterprise because they offered to pick me up so that I could get the car....

Pros: Professional Staff, New Cars, Many Local Locations
Cons: Long distance one-way rentals

I have rented cars for business and while on vacation and I would have to say that Enterprise Rent-A-Car has always pleased me. They have more locations in my home town and offer to pick me up too. The people make the difference at Enterprise though,...

Pros: Customer Service and Product Options
Cons: Misrepresentation of Location

Last weeks trip to Portland, Oregon required me to rent a car. My requirements were that I wanted to pick the car up and drop off the car at the airport terminal. When making the reservation Enterprise Car Rental had the lowest price weekly rate for...

Pros: Fast and Easy to use.
Cons: You cannot drive the automobile from one state to another -- only if the rentals states are not already bordering one another.

Get wonderful service! The even pick you up!

When I lived out of New Jersey about five years ago, on more than one occasion I needed to rent an automobile. I did go to several places and I found Enterprise Rentals to be the best in the...

Pros: Great Service
Cons: I'm not old enough yet

Well, let me start off by saying that the only rental car company I will ever use is Enterprise. My father owns his own business, an auto repair shop in Queens, New York. Sometimes, when a customer has to leave his car for an extended period of...