Enterprise

Pros: Excellent customer service
Cons: Not affiliated with any frequent flyer programs

When I rent a car, it is usually while on vacation and I pick the company with the best price, that is offering the most frequent flyer miles. Last month, I had to rent a car three times in three weeks due to a problem with my 2001 Alero. The local...

Pros: Locations everywhere, variety of fleet.
Cons: Variety of fleet, reservations not garanteed, rates and extras are often overcharged.

Enterprise is the car rental equivalent to Starbucks coffee. They are found just about anywhere and serve a decent car rental experience. In fact the biggest selling point of enterprise other then the famous �We pick you up" slogan, is the fact thier...

Pros: Treat You Like a Person - Friendly and Very Customer Service Oriented
Cons: Processing Methods for Renting Cars With Check Cards Were Different

If you would have told me in August when I bought my "new" 2000 Chevy Impala, that I would have it in the shop two times now for repairs, I would have told you that you were a liar. After all, a car under warranty should not break right?...

Pros: Fast return process
Cons: Long, slow lines, large deposit required, slow to return large deposit

I recently found out that I had one a trip to go see the American Idol Finale in Los Angeles. They decided to throw in a free rental car from Enterprise Rental Car. I did like getting a free rental car, but I was not exactly impressed with the company ...

Pros: Good rates
Cons: HORRIBLE customer service; huge communication gap

My husband, jtbmopar, I went to visit my family in New York for Thanksgiving. For those of you that don't know, I currently live just outside of Los Angeles. Unfortunately, it's quite a drive to Los Angeles International Airport (LAX), and I...

Pros: Quality fleet, excellent customer service, and an easy-to-use website make the rental experience painless.
Cons: Difficult to find special deals/ savings on the Enterprise website.

Entire shelves of books have been written on how to provide excellent customer service. My recent experience tells me that someone at Enterprise Rent-a-Car has been reading them. (In fact, while researching for this review, I discovered a book entitled: ...

Pros: Pretty quick service, generally have a decent selection of cars
Cons: Cars are FILTHY to the point of being considered ragged-out, sometimes haughty service attitude, upselling

My family has used Enterprise (here in Warner Robins) many, many times over the past few years. This situation is primarily due to our bad luck with car accidents that aren't our fault. There are 4 different cars in our family, and each has been hit at ...

Pros: None that I can think of. Very Disappointed.
Cons: Poor customer service/management Unprofessional made up stories Accused me of not wanting to pay

I was in an accident the night of Feb. 9th, 2004 and needed a rental car for the next morning. I called Enterprise to set up a rental for an extended period of time. The whole experience started out awful. I was picked up a half hour late. Then I ...

Pros: Will give you a ride; they rent to 21 year olds
Cons: Pressure insurance sales, don't know their car classes very well, reps always in a rush

I was going on a weekend trip with my girlfriend to an amusement park that is 4 hours out of town. I reserved an intermediate class car online. I am 21 and under my parent's insurance policy, so I had gone before that and checked with my insurance ...

Pros: Picks You Up! Good Price, Unlimited Mileage, Cost Reasonable.
Cons: Scratched, Dirty, Older Cars, Staff Powers Limited

I�ve rented from Enterprise five times now from 2000 to 2005 at various suburban, non-airport franchises in the northeast. Three times I received a car that was older, scratched, dirty and pretty sub-par. The first car�s seatbelts didn�t work. The ...

Pros: Nice attendant at the pick-up/drop-off location
Cons: Severe accusations against us, without absolutely no merit!

We rented an SUV from Enterprise the week before Christmas at the Colorado Springs Airport location. We picked up a Hyundai Santa Fe SUV and decided at the last minute to take out the damage waiver because the roads were snowy and slippery. I did not ...

Pros: Car was decent
Cons: Awful customer service, lied to repeatedly, made us walk in the freezing cold

We rented a car for the long weekend from the Enterprise at 15 Tarrytown Road in White Plains, NY. We called to see about being picked up from the train station (a little over a mile away) and were told it was no problem at all and to call about twenty ...

Pros: �ENo hassles �EFriendly service �ECompetitive pricing
Cons: �ELong wait in line

I normally don't write reviews unless the experience was exceptionally good or exceptionally bad. This was a good experience. My group flew in from overseas on business and went with Enterprise because they had a good deal on renting a SUV. I ...

Pros: Excellent service, fair treatment on car condition, competitive prices, good quality vehicles.
Cons: None I can think of.

At two different points in time, about 4 and 7 years ago, I used Enterprise Rent-a-car for a simple car rental of a few days. I had selected them, because they were the cheapest and conveniently located. My experiences were shockingly difficult and ...

Pros: Relatively low prices...
Cons: Not at all flexible with prices and inexperienced salesman.

I must admit that I have never rented a car from Enterprise, but I would like to share my car buying experience with this company, basically to warn others not to waste their time. Recently in the market for a newer used car, I was surprised to learn ...