Hertz

Pros: Good service, reliable car, very nice employees
Cons: If you don't refill the gas they charge you ALOT

We flew to Virginia for a meeting/vacation trip in 2005, and of course had to rent a car when we got there. I had booked a Hertz reservation online and the Hertz service counter was located right in the Newport News airport. How convenient! The only ...

Pros: They did rent me a car.
Cons: Harassed my employer, customers, stole my property

I've had many unfortunate experiences with Hertz with the latest being the theft of a rental car I got from them. Hertz blamed me entirely for the theft. They refused to honor their rental agreement and insurance they offered. Hertz came after my ...

Pros: Car in good condition and I was allowed to return the car to the airport.
Cons: Poorly explained insurance.

See update belowI'm from Sydney Australia. I rented a Dodge Grand Caravan for 26 days from Vancouver in British Columbia to go skiing at Big White with my family. Insurance: As I was paying Canadian $25 a day for insurance I thought I was ...

Pros: Service Flexibility Smooth rental experience at airports Good fleet breadth Good value for $
Cons: Can be a bit more costly than others

I have used Hertz on and off for years when traveling on business. I had no particular brand affinity with them - I continued to use them primarily because I was a gold member and the rental experience was smooth a majority of the time. Since I travel ...

Pros: We got a car.
Cons: We DIDN'T get the SPECIFIC car we were promised (and reserved). No gas.

This past weekend my husband and I went out of town to Charlotte, NC to visit family. I made an advanced reservation for a Dodge Charger using their "Fun Collection". On their website they state: "Hertz Fun Collection, because the fun you reserve ...

Pros: Open to negociation.
Cons: Exorbitant prices, car was dirty.

I can't be too mean to this car rental company as they were the ones who helped me get out of a pretty difficult situation. Yesterday night, I was driving on a country road about 100 kms south of Quebec City. I was driving back to Montreal from my ...

Pros: Reservations are quick and easy.
Cons: If you want a specific make and/or model, good luck.

I planned a surprise romantic getaway for my wife and made reservations with Hertz THREE MONTHS IN ADVANCE for a Mustang convertible. This was the first vacation my wife and I had taken in six years so I wanted it to be special (and FUN). I called to ...

Pros: Charges excatly as quoted! No pressure on ins or gas, straight forward & new car.
Cons: Could be very expensive if you don't catch a good deal!

Last March (2006), I booked a road trip. My family and I caught a flight from Vancouver (on the West Coast of Canada) to Montreal (in Eastern Canada). We drove to Quebec City a few days later (3 hours), then we continued down to Boston (8 hours) and ...

Pros: Quick and efficient at getting me into a rental car. Picked me up at home.
Cons: FILTHY car. Completely unhappy with customer service.

On June 2, 2006 I was set up with a rental car from Hertz after a car accident. Due to lengthy repairs to my own car, the shop responsible for the repairs to my car agreed to cover whatever costs exceeded my rental coverage limits. The body shop ...

Pros: Rentals available in small cities and towns
Cons: Questionable practices regarding additional charges

I just completed a one-way Hertz rental from KY to FL. The on-line reservation quoted $60 a day with a 10 percent AAA discount. There was no mention of mileage charges, and given the fact that I've rarely been charged mileage--except by the more ...

Pros: Nicer cars
Cons: Expensive, unnecessary insurance

First off, I will admit that Hertz is definitely one of the more expensive companies to rent from, BUT, you do usually get a nicer, newer car with reasonably low mileage. As promised, I will now save you some money!!! 1) Dont get the insurance. ...

Pros: Cheapest, great service, clean good cars.
Cons: The worry before arriving that the deal was too good to be true.

I was in Australia in February 2006. We arrived at the airport in Melbourne where I had booked (online) a large car. No hassle, and no extra cost for two additional drivers either. Unusually, there was no hard sell to buy the CDW or whatever they call it ...

Pros: Rental Counter in Airport
Cons: Customer Service

I used to love Hertz back when I traveled a lot (1992-2000), so when the opportunity to travel came up, I chose Hertz in spite of their higher prices. I did this because I personally value customer service and don't mind paying a premium for it. Big ...

Pros: On this occasion none - except cheap rate.
Cons: Poorly maintained car. Bad after sales service.

A while ago I had cause to fly to Cork for a business trip for which upon arrival at Cork I then had to get to Waterford. So I hired a car through the combined deal of flight and drive on Aer Lingus's website. It was a good deal. I picked up the car ...

Pros: We were able to get most of our money back.
Cons: There are probably tens of thousands who buy this insurance unnecessarily and get ripped off.

Mid-November 2005, my mother and I booked a car through the CAA (Canadian Automobile Association)with Hertz at the Albuquerque airport. The total cost for two weeks was to be around $590 US. We were told by the woman who booked our trip to call our auto ...