National

Pros: The French girls at the counter were pretty. Not much else positive to say.
Cons: National/Citer was arrogant/inefficient, and possibly fraudulent by using the old "Windshield Damage Scam".

Despite a recent decision by The State of Arizona vs. PCR Venture of Phoenix, LLC dba Payless Car Rental (Case No. 2009-016742), in a similar case, the Paris airport affiliate of National (National/Citer), is trying to scam me almost $1000 for ...

Pros: Great service. No unexpected charges. No credit card holds after the car returned.
Cons: None.

I flew into Colorado this last weekend to surprise my in-laws for their 50th anniversary. I only needed a one day rental. I went with National due to price and after reading poor reviews for the cheaper companies. My rental experience went great! When I ...

Pros: Price.
Cons: Poor customer service experiences for me.  Poor customer communication.

I was disappointed with the service provided by National.  I will likely avoid this company in the future.  I think I am willing to pay a little more to get better customer service.  If I had to pay a lot more for better customer service, ...

Pros: Nice car.
Cons: Bad service.

National car rental does have good rates, apparently at the expense of good service. In retrospect, it was almost funny. After we finally found the agency in Paris, we approached the counter to find a young lady on the phone. After a blank stare from her ...

Pros: Great rewards program
Easy to rent (if you are in the Emerald Club)
Cons: Could use better cars in the Emerald Aisle (PT Cruiser is soooo boring to drive)

I have rented from National quite a few times in Hawaii (for fun) and Boston (for business) and have had a great experience from them each and every time.  I have determined that the secret to having a great experience is two-fold:1)  ...

Pros: You get to choose your car, usually clean late model vehicles, fast checkin/checkout
Cons: Emerald Lot is a joke, dark location at night. Not much selection at night.

I just had a day rental from the Philadelphia Airport. I am a member of the Emerald Club (its free so I suggest you sign up) I arrived at the arrival terminal and within 2 minutes a bus arrived to take me to the National/Alamo location. The driver was ...

Pros: Best deal of the day at PHL
Cons: Indifferent staff, first car I chose was dirty and stank.

Overall decent experience. Shuttle ride from airport terminal to rental car area was brief and uneventful. The driver did not offer to assist me with my bags. Counter staff was merely OK, lot staff was truly unfriendly when I left, much nicer (different) ...

Pros: - Excellent customer service - Good cars - Fair price
Cons: NONE!

A few weeks ago, I was preparing for a trip to San Diego and had mad all the plans, except a rental. As I usually do, I checked several different sites, looking for a good deal. I needed a larger car, as I knew there would be times when I'd be having 3 ...

Pros: cleanliness of vehicle, very reasonable price
Cons: pushiness of insurance sales pitch

We had an excellent experience with National. We reserved a compact car a couple weeks prior to arriving in Maui. When we got off at the cruise ship terminal, the shuttle to the car rental agency was waiting just a few steps away. The driver took us ...

Pros: car was nice, except brake light flashed the entire trip
Cons: do not rely upon what agents tell you, only rely on paper!

I have used National many times in the past to travel long distances across the U.S., each time taking advantage of the unlimited mileage feature and have had great experiences. Enter Charleston, WV. I am not without some blame here as I made a hurried ...

Pros: None
Cons: Couldn't care less about the customer.

This is hard to write. The degree of callousness towards disabled people and poor service by the staff and Customer Service representatives from Canadian Air Miles and National Car Rentals left me wanting to write up every gruesome detail. I had done ...

Pros: Well kept, new equipment. Airport location nice.
Cons: Overcharging, bordering on dishonesty.

Rented a Vauxhall station wagon from National, in Manchester U.K. September 2007. Two week rental was booked on the internet at about $700 for the two weeks we needed the car. Got to the counter at Manchester, they seemed a little upset that while we ...

Pros: On a positive note, there are other rental car companies to choose.
Cons: National Roadside Assistance can be easily confused as a means of help if stranded.

If you read the fine print carefully, the National Rental Agreement Terms and Conditions specify that driving “off paved roads” negate the terms of the contract. I would bet that this rental agreement condition is common among the major ...

Pros: Allows one-way rentals
Cons: None that I could see.

I rented from National on my last trip to California. I always wanted to drive from LA to San Francisco and this time I planned to do so. The major problem was that I did not want to go back to LA from SF. That would have been another 6-hour drive and ...

Pros: none
Cons: appalling customer service despite ruined holiday

Be aware of Argus Car hire and their supplier National Car Hire. Despite them promising that they 'search the net for the cheapest prices so you don't have to' we had an appalling experience with them and National Car Hire at Carcassonne Airport at ...