24 Hour Fitness

Pros: 24hr availability
Cons: THE STAFF

I went to join 24 hr fitness and it was the absolute worst experience I have ever had anywhere. I figured I would be in and out 10-15min most. Sign a few papers and be done with it. No! They had to take me in to the back office room and play with...

Pros: Lots of locations
Cons: Rude, incompetent sales and receptionist staff.

I live part time in San Diego and part time in Murrieta. As a friend has a membership at 24 Hour and as they have clubs in both locations, I decided I wanted to try out the San Diego club.I went to the club with my friend who had a guest pass. ...

Pros: many clubs, open 24 hours, low price, weight equipment is color coded
Cons: dirty, not all personal trainers are certified, constantly trying to sell customers additional services

I used to like this chain, but over the last few years, every single gym this chain owns in my area has become downright filthy. Even a small club in an expensive area has a musty smell as soon as you walk in. The chain does its business by volume ...

Pros: clean, lots of equipment
Cons: unprofessional and untrained staff

Thank you for finally opening up comments on 24 hr fitness. Below is my actual letter of complaint to the company. I will post the response, that is if I ever get one. Future members may find this interesting before investing membership money.
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Pros: Convenient since there are many clubs in various cities.
Cons: Rude staff, pressured sales pitch.

I have previously been a member of 24-Hour Fitness during one summer while I attended law school. After moving back to Houston, I needed to find a gym close to work. There are several in the general vicinity, and since I was new to the area, I wanted...

Pros: Free pass
Cons: You must redeem the free pass!

If you are reading this, you are probably like me. You received a free pass of some sort. Thought it would be nice to go for a workout, but encountered the most absurd and obnoxious staff person on the face of the earth. Perhaps the galaxy. In ...

Pros: Nice equipment and facilities. Good location.
Cons: My membership was revoked when I complained about being injured by film equipment.

24 Hour Fitness revoked my membership whem I politely asked them to please ask the film crew to be careful after I was struck on my bad knee by a light stand sticking out dangerously in the hallway. They did not refund my enrollment fee and are still...

Pros: Apparently reasonable rate, if they would ever tell me!
Cons: Disgusting customer service from one branch manager - I never got any further

My first review for Epinions which I specifically joined because I wanted to quickly write about the appalling customer service I received from the Manager of the local 24 Hour Fitness Center.

I saw an advertisement in the local paper, decided...

Pros: easy access, nice staff
Cons: dirty, busy aerobics and treadmills, expensive ($45 per month for all access membership) no thrills

The Northpoint Club that I visited recently for a 10-day trial was a very unclean experience. The good things that I saw were, helpful, nice staff. Manager was great and welcomed me. Lots of weights and strength equipment that is not too busy. Good ...

Pros: You can get a good workout.
Cons: Many, sleezy sales staff, dirty, broken equipment, etc.

I want to say that the first issue with 24 Hour Fitness is their sales department. There are sales and promotions all the time but even being a member, the Sales Associates won't give you a price up front. For example, 3 years ago I signed up for a ...

Pros: Cheap and you get lots of things to do
Cons: Grungy facility, poor parking

When I joined my north Spokane gym 3 years ago it was run by another company. I was impressed with cleanliness, a good price and little things like the hand lotion dispenser and a hair dryer in the changing room.
The day I signed up I went home and...

Pros: Most facilities are have good equipment.
Cons: Forced upgrades (expensive) to use other clubs and BAD customer service!!!!!

I have been with 24 Hour Fitness for over 11 years in San Diego where I originally joined Family Fitness which was an excellent club until it was purchased by 24 Hour Fitness. Recently I moved to Santa Monica and tried to work out at the 24 Hour Fitness ...

Pros: Decent clubs.
Cons: Not honest.  Corporate policy to ignore and stonewall complaints. 

It's been about three years, but I'll never forget. I worked out at the Hollywood, CA 24 Hour Fitness.  I had my lock cut in the locker room and lost my wallet, expensive watch, IPod, cash, car keys, etc.  Because I had my ID in my wallet and ...

Pros: they're all over the place
Cons: pushy, inexperienced salespeople, false advertising, phantom billing

I joined 24 Hour Fitness with, I'll admit, trepidations. The pushy salespeople and "Now or never!" sales pitch turned me off right away, but I hoped to take advantage of the new super club that opened near my house and just use the facility. The whole...

Pros: Multiple locations
Cons: Poor Customer Service and Unfair Charges

I chose 24-Hour Fitness as my gym because I assumed they would be straight forward and honest. Recently, however, the corporate selfish grin was displayed quite grandly to me. I set up a automatic payment from my bank account. I did not regulate this ...