Gold's Gym

Pros: many machines and weights
Cons: none

Everyone wants to be tone and fit. Gold's Gym can help you reach that body that you've always desired.
I have been in gymnastics for 16 years and just recently quit. Our work outs everyday were intense. When I quit my body lost all of the tone it...

Pros: great help and machinery
Cons: none

This gym is one of the best gyms I've ever been to. They have endless racks of freeweights and multiple ways to work out each muscle. This gym is not for wimps,though. This is Arnold's Gym. There are arobics machines and stairstepers that are excellent...

Pros: nice facilities, good equipment, good hours
Cons: customer serive is the worst
No early termination
they lie about your contract!

Think twice before you get a golds membership! They do have nice facilities, and everything you need to get a good work out, but remember that they put you under contract for at least a year... i made the mistake to get a 2 year contract. When I asked ...

Pros: I dint use the gym so would not know.
Cons: Dubious salesperson, 3 business days cancellation for yearlong contract.Unfriendly staff to discuss membership cancellation

I went in to sign the membership and the sales person went through the paper work quickly. I told him that I had a current membership with another gym and would need to cancel that first. He told me it would not be a problem and I can call him if I could ...

Pros: Great facility, staff!  Great place to work out! 
Cons: Can't think of anything negative to say about this gym. 

I read the negative posts regarding Gold's Gym.  I wanted to say that we have had a very pleasant experience at our local Gold's Gym in Woodstock, GA.  They were open with us and let us read the contract. The gym itself is a very nice ...

Pros: Friendly staff, accepting atmosphere from other members.
Cons: This location is a little run down. 

I am a female and have been with Gold's now for about 4 months and am very pleased with it.  I am used to using military gyms and this came close to the same experience.  It seems to be favored by the local cops and military, with some ...

Pros: Great equipment, free weights, machines
Gym = Great.
Cons: Horrible business, uneducated staff, horrible corp office
Business = Horrible.

I would not recommend this gym to anyone. The way they handle business is horrible, there are hidden fee's in the beginning and through out the contract. Worse than Bank of America! The first year i was with Golds I got them to do a ...

Pros: There are no pros to this gym.
Cons: Too many to make note of here.  Don't waste your money at this gym.

If I could give this gym chain negative stars I would.  Poor customer service, sketchy business practices.  I was lied to upon signing up for my membership and when I tried to cancel following the rules I was provided, I was not allowed to ...

Pros: Helpful staff, lots of variety in machines and weights, fun classes with knowledgeable instructors.
Cons: This is no fancy shmacy "healthclub". This is a real place to get really fit!

When I started going to Gold's in 1998, I knew I had to have a contract or it would be too easy to quit. I was nearing the 200 pound mark but didn't feel embarrassed because the staff really made me feel welcome, always cheerful and willing to answer any questions about the equipment. The classes were tailored to all levels of students. I tried them all and now I love spinning, Yoga, kickboxing and bodypump. I lost 70 pounds and became an Adventure Racer, traveling all over the world to loads of of different races. Thanks to Gold's, they helped to change my life!

Pros: It was a fine gym to work out in.
Cons: Kept putting in new equipment so it was getting crowded. ...see review.

Signed a contract for two years at the gym in West Valley City, UT. After moving across town four years later, I tried to cancel my membership. I was told over the phone I needed to come into the gym and fill out a form. After making a special trip, I was informed by the desk clerk there was a $50 cancellation fee. She wouldn't accept my form without the money and the boss wasn't in. After straightening out the problem over the phone, I had to drive back in to fill out the form (they didn't try to extort the $50 this time). After about six months they started to take monthly payments out of my checking account again. They don't refund the money promptly, needing to go through their 'records'. They won't give me the cash out of the till and call it even. The gym was fine but their financial practices have been a huge pain in the butt.

Pros: Great equipment, clean, orderly, well-trained personnel, clean locker rooms and showers. Very good gym.
Cons: None.

Excellent gym!

I recently posted a mixed review here. The gym is excellent (see Pros below); however, I had an issue with a banking matter when I had to suddenly quit my membership. That issue provoked a poor review posted here by me. However, the owner of the local gym telephoned me and reasonably explained matters and then went as far as offering an ideal resolution to the problem I had with Gold's Gym. In fact, his resolution was so generous and reasonable that I decided immediately to change my opinion and give Gold's Gym in Marlborough, Massachusetts on Maple Street the highest rating.

Thank you for setting matters straight immediately.

Pros: Good gym. No frills.
Cons: Horrible customer service/back office support.

Belong to Gold's Gym in DC metro area.

The gym facilities are good. Good place to workout with no frills...but the customer service sucks.

I've had to pay late fees twice when I put in a change of credit card form for the automatic renewal on my membership due to lost credit cards when traveling for work. Despite the fact that the forms were mailed to the regional corporate office AND dropped off at the gym's front desk, they still either get lost and never received, or my file is updated two or even THREE weeks late. Gym's employees are apologetic but not enough to waive the $20 fee because it took them two weeks to update my file. And forget about talking to a human being when you call their regional office. I hope you like non-returned voicemail.

Pros: DON'T USE CAPITOL HILL GYM
Cons: Great equipment

Canceled membership in Oct. 2003, basically a month to month as contract for a year expired. Signed forms and was told had to wait a month to begin new discounted membership. Thing was I joined another gym under a temp. six-month membership. I phoned Gold's after the six month membership was over to find if discounted rate still applied and was told I owed money for the six months I was gone! I did not visit the gym during this time and have filed a complaint with the BBB. Their practices after canceling are very deceptive. I received no bill and assumed the membership was cancelled.

Pros: Great Staff. Lots of equipment.
Cons: Sometimes crowded.

I love Gold's Gym. Maybe it's because I go pretty much everyday and have seen the results first hand, or maybe it's because the environment is welcoming, clean, and flexible. The staff are exceptionally friendly and helpful. They are knowledgeable about the equipment and how to use it, and will show you free of charge. They also offer personal training sessions for free. Gotta love free stuff! They are open late and early, even though I can't get up earlier enough or stay up late enough to go at those times. Sometimes they could use some more cardio machines...like right after work when everyone is there. They have a great pro shop with a variety of items, plus a juice bar with healthy and tasty snacks. Every gym has its share of muscle heads, but there are just as many average/normal people that attend.

Pros: There are no pros, none, cant think of one.
Cons: Poor management, unhelpful customer service.

Be very careful signing a contract with Golds. Unless you know you can stay there for the duration. The one in Spokane on 57th has poor management, turnover is high so its no wonder they cant get anyone there with any competence. I made sure to sign up for a month to month contract.. yeah good luck getting it canceled. BEWARE!!!