Baby Universe

I called Baby Universe to make sure the item I wanted was in stock and was told it was and shipped within 3 days. I therefore placed the order. This, however, was untrue despite the assurances of Baby Universe's customer service it was not shipping and would not do so for at least another 6 weeks. Moreover, it was not until I inquired about the status that Baby Universe saw fit to inform me that it was not available for shipment. In addition, despite not having an item to ship Baby Universe charged my credit card for the item immediately.

I just ordered and received a Britex Marathon car seat system as a shower gift for my niece. First of all, it was listed $30 cheaper that babiesrus.com plus free shipping. Then I used a 10% off coupon and there was no sales tax. It was delivered to my door three days earlier than promised and I save over $65. I am so impressed! It showed up during the baby shower so I was able to give it to her instead of the "IOU" certificate. Baby Universe "I love you!"

A week after I put in my order, I called their customer service and was told that they will ship it in one more week. Then a week later I got email from them saying that "oops we encountered a problem with your recent order" and that it will only be shipped in two more weeks. (At this point I canceled my order, no reason to think that they will indeed ship it in two more weeks or ever.)

I ordered a car seat on a Wednesday and it arrived 2 days later on Friday. We were so surprised. It was in perfect condition in the original manufacturers box. With an online coupon we found, the free shipping and no sales tax we saved over $60 over buying it in a BRU store.

I would, and have, highly recommend this site and would have no hesitation in ordering from them again.

I bought a beautiful Lauren Crib by Da Vinci from Baby Universe. The crib arrived in beautiful shape, and looked exactly as described on line. I am very happy with it. Although the shipping time was slow (I wanted it here yesterday), my understanding is that they do not carry this product in stock, and were waiting for it to be shipped from the distributor. I would buy from them again.

we were looking for a second stroller,lightweight and compact. we actually tried that stroller, among others, before, so when we saw it at BabyUniverse.com at 50% off we immediately decided to purchase it.
we placed an order, and within a week we had the stroller.
so in a nutshell we had very good shopping experience:
great price, fast delivery, and of course a great stroller. the good thing is we also liked the color they had on sale.

Baby Universe represented this item as "in stock" and "order will process in 10 - 14 days". When a full month went by and their web site still said "order waiting to be shipped", I called them, and they said that the 10 - 14 day processing time was for construction of the toy box, and that it would take 2 weeks to ship it after that. One month and it still has not been shipped. Skip the "free shipping" gig - you get what you pay for. Pay the extra $20 and have this product on time.

I recently made my first purchase on BabyUniverse.com ~ an infant car seat base. The site clearly stated that this item would be delivered within 2-5 business days. After waiting 2.5 weeks without receiving the item nor any communication, I contacted Customer Service. I was told that my item "would be shipped 4 days from now" due to a backorder from the manufacturer. If they keep their word (which I’m not holding my breath), delivery will be roughly 3-4 weeks from date of purchase/payment.

No matter what condition my item arrives, BabyUniverse.com is not worthy of any repeat business. In fact, I'm still trying to decide which is worse: having to wait 3-4 weeks for an item promised within a few days (with no reference to drop-shipping and no stock-on-hand), or never being contacted after 18 days that my item is on backorder.

It’s unprofessional and inexcusable either way.

Terrible. I would say run and don't ever shop there. I ordered a stroller and it was told to me that it was in stock, however after waiting over a week I finally called and the stroller was out of stock and no one ever called or emailed, but took my money. Then I canceled my order and it never showed up as a credit on my card. I called over 5 times and I spent at least 30 minutes dealing with them. I was on hold every time I called for at least 15 minutes. When I was being helped, I would get put on hold for minutes and no one would return to tell me what was going on. I did not want to hang up the phone because I would have to call back and be put on hold all over again. They claim they care about their costumer service, What Costumer Service!

Horrible customer service! They charged my credit card before shipping my order, then the order sat in their database for two weeks without any activity. I contacted customer service 5 times via telephone and e-mails to find out the status of the order; my e-mails went unanswered, and none of the reps I spoke with could give a definitive answer on anything. And not surprisingly, the "manager" I asked to speak with was on another call and couldn't help me at the time. Cancelled the order and will never do business with again!

I bought a Britax Boulevard from them. I ordered it on a Sunday, it arrived early Thursday morning. Shipping was free, it was easy to order it, they kept me updated as to where my package was. Very good company to work with, I'll do business with them again.

Horrible, Horrible, Horrible. Sent the wrong color stroller. Nothing is actually in stock, they order everything from the manufacturer and it is shipped from the manufacturer. They have no clue how to handle any problems and are inept at solving any of them. They have terrible communication skills. After fed ex picked up the wrong stroller I was conveniently informed that the correct color was on backorder for a month, imagine that. THIS SITE IS NOTHING BUT FRAUD. THEY SHOULD BE SHUT DOWN AND NEED TO BE REPORTED TO THE BETTER BUSINESS BUREAU.

Ordered a stroller on-line, and received it in 4 days (weekend included!!!)
I fell of my chair when the FedEx guy rang. Anyways the reason I'm very satisfied with Baby Universe .com is that I called trying to get the Chicco C1 in Metallica. Noone has them and waiting is 4-8 weeks depending who you ask. They were fair and said that they can not guarantee delivery in 3-4 weeks.
I went for Peg A3, that they had for 314$ and free shipping.

Only 'complaint' is that the tracking info for the order arrived 1 day after the stroller.

The site was very easy to shop. I found exactly what I was looking for, a Britax Parkway Booster for my 2 year old and a Britax Roundabout car seat for my baby. I looked all over the web and their prices were the best and they had free shipping!

No troubles at all in the order process. I ordered on Sept 30th and my products were shipped less than 48 hours later and I received an email with the Fed Ex tracking numbers. The estimated delivery date was Oct 5 but they got here a day early. VERY SHORT SHIPPING TIME!

I got exactly what I expected, everything arrived safely and in great shape!

I had no need to contact customer service but based on my experience shopping this time, I would shop there again. Also the emails confirming my purchase and containing the tracking information came really quick!

Two thumbs up from me!

I do not recommend Baby Universe at all. I tried to order Peg Perego Aria Twin Stroller. The site was offering free shipping and a good price. I received a confirmation email stated the stroller would be shipped shortly. Two weeks later and no stroller. I emailed their customer service department, 24 hours later I receive an email stating they no longer carried the stroller. I wonder what would have happened if I did not email them?
Overall, I would use caution with this site and think twice if you are in a hurry for an item.