Barnes & Noble.com

Barnes & Noble.com is a wonderful store mostly because they have made it easy and pleasant to shop for books. Many times finding a book is laborious but in a good environment it actually is fun and you find yourself looking for more than what you came in for. More than that you always end up finding a great deal.

My experience has been absolutely awful. After using Amazon for years, I ordered 2 copies of a 2 volume textbook from BN.com because my wife had a membership to the brick and mortar store and, with the membership, it was cheaper.

So, everyone do the math with me...2 volumes times 2 sets = 4 books. You can do it but BN.com absolutely cannot. First we received one set, then after 4 hrs on the phone including hold time, we received a second copy of volume two. So, currently I have 3 of the 4 books and there is no end in sight. They "can't find" the tracking info on their latest shipment and now they have 10 new excuses but I'm still waiting for the book.

They are currently unable to provide me with an estimate as to when this will be resolved.

Update: after a total of >6 hrs on the phone and multiple attempts, I now have 2 complete sets. In the interim, I received a 4th copy of volume 2. So, in addition, I have 2 extra copies of volume 2 that they don't want back.

Great book store. I have managed to find every book I have been looking for at their site. The prices online are even better then in their stores. They also have online classes that you can take for free. This is a great idea. It keeps people coming back to their site to see what is new. And did I mention it was free. Shipping is even free when you buy a certain amount.

A place one could shop for hours looking at books. A place to find bargain a galore. You can find books you cannot find anywhere else.
I love going around Barnes and Noble when in Springfield, Mo. I also try to get gift certificates to spend there.
Everyone there is so friendly and helpful.
I would like to see them serve coffee for browsers like Hastings used to. It would add to the experience.

I say DO NOT buy from B&N on the web. It is terrible. The customer service is non-existent, the prices are way higher than Amazon (even if you buy B&N's $25.00 "member card", you can still get everything cheaper on Amazon). I have horror stories of returns I tried to make and they were "never received by the warehouse" even though I have Priority Mail delivery confirmations to prove they did arrive. I had to call my credit card company, dispute it all, then after many months, my credit card company even gave up on them and issued me a refund on their own because it just wasn't worth dealing with them. I always tell my friends and family now: DO NOT BUY ME GIFT CERTIFICATES TO BARNES & NOBLE. The store itself is great, but you can STILL get cheaper books, movies, EVERYTHING from Amazon.

I have purchased 3 books online through Barnes & Noble.
Their website was easy to use and the delivery was as described

I order 100% of Christmas Gifts online and have now for several years. Not once in all those orders or all that time, whether it was Amazon or a small Mom&Pop online business, have I experienced such poor customer service. My order with BN was placed on 12/8. By 12/11 I had received 2 emails saying it would be delivered within 5 to 8 days. ON DEC 24TH (I was already in flight to the Christmas/delivery destination), I received an email stating that 7 of 9 items would not be delivered until 12/27. Of course, with no email access at my holiday home, I called customer service to ask about my order, they verified the late delivery, & offered free return shipping as a consolation... gee thanks! Especially since the gifts would not arrive until I'd left to go home! It sounds trite - but it will be Amazon or anyone except Barnes & Noble in the future.

I am usually an Amazon customer, but there was a book that I really wanted as fast as I could get it. I wanted to wait to see which store Amazon or Barnes and Noble would have it in stock first. Well I was extremely happy when I saw that Barnes and Noble listed the item as in stock and shipping in 2-3 days whereas Amazon still had it listed as not being available for almost another 2 weeks. Of course I went ahead an ordered the book from B&N completely excited about receiving this book in a few days. Now imagine my surprise when the next day i went back and checked B&N and saw that they now had the book as not available for another 2 weeks. I have no idea where B&N gets off with such false advertising. I immediately canceled my order with them and ordered the book from Amazon. At least Amazon never lied about their dates. I will never order anything from Barnes and Noble again.

Barnes & Noble.com is very easy to use and user-friendly. It is easy to find what you are looking for and they have a large selection and a wide variety of products. They have a variety of shipping options and the standard shipping still arrives in reasonable time. I have not had any problems with their customer service so far and I have not had many instances where something has gone wrong. They are very helpful and friendly. I was overall happy with Barnes & Noble.com Online Store but I would like to see some lower prices.

I love this store...how can one not? Every book you could want is there...and if it isn't they can get it. I have found books there that my kids needed for school and had to order. I am in networking and have needed certain books for networking that were not on the shelf, but they were happy to find and order those for me also....I have never had someone give me a hard time while helping me with my searching...which on occasion have been in vain, but they help has always been there for me. My kids and husband also feel the same way.
At one point my husband was looking for a book we thought was out of print, an employee was not only able to find the book but able to place an order for it and had it delivered to the store, called us about it personally and we picked it up three days later.
Each time I find myself surprised by the amount of help I receive while I am there and the books I find in every nook and cranny.

Barnes and Noble is great for finding bargain books at a low price. They do not match pricing at their stores, so if you find the deal online...buy it.

I shop Barnes & Noble.Com all the time.They have many books and magazines to choose from.They have their own children's section,magazine section,game section.They even have their very own star bucks in the store so they can get something warm to drink while they read.The prices are reasonable,and fair.The customer service,delivery speed,order accuracy,and most of all the over all satisfaction is always great.

I ordered 2 books on December 18, and was promised "fast and free" delivery within 3 business days, in time for Christmas. Today, 2 days later, I get an email saying "sorry, due to an unexpected error your shipment will not ship for another 1-5 business days." The order status online confirms the items will be shipped on December 26! Now I have to hunt down the books in stores, or pay for expedited shipping on Amazon. B&N has cost me money and time, and I will never shop here again.

It's faster and probably less frustrating to walk in a real store than to order from them online. I ordered the box set for Lemony Snickets, The Trouble Begins on 12-30-04. Stated it usually ships in 24 hrs and then when checking account later said it would ship on 1-17-04. This has been the same experience with their so called "free shipping" everytime. It's obvious they give these customers last priority even though they spend the $$$ to take advantage of free shipping offers.

My advice, buy from another seller or walk in a store and make your purchase. Save yourself the frustration.

Update: 1/17/04 and still not shipped. This is positively the worst service I have experienced online from ANY seller.

Barns and Nobles is my favorite book store they always have the best deals!I think they people in the stores are awesome service and if you oder something there great about getting it to you quick!