I read a favorable review on this site, and felt that I really needed to share my own experience and save others from making the mistake of ordering from Dell.
I ordered a Dell laptop several weeks ago. Price and delivery were fine, but the...
I recently ordered networking equipment (e.g. pc card, router) from Dell online. First off, the ordering process took forever b/c the 15% off they were offering did not register properly on the final purchase price. So, I spent an hour trying to get...
We purchased a western digital hard drive from Dell. When we went to install it, the hard drive was defective. We contacted Dell, who refused to take it back, as it had been more than 30 days since we ordered the drive. Beware of this ridiculous policy...
Ordered the brand new, heavily advertized Axim x5 on December 25 2002. It looked good at a good price. As dell builds their products, they estimated a 7 day production with delivery by Jan 8th. I followed "production" every day and on Jan8th, got an...
In April, I shopped for a "refurbished" Dell Inspiron 8100 ..A gigantic mistake! The sales experience is fast and slick .. after all, they want to "sell" .. just don't seek technical help or repair. My original unit soon failed. I promptly found that...
I ordered a Dell computer, a Dimension 8250, on Dec. 7th. We originally tried to place an e-check but it would not go through, so we decided to pay with a Visa check card. That card went through fine and on Dec. 18th I received my computer. On Dec....
Worst customer care ever. Be ready to hire a full-time babysitter if you order from Dell!
I have had problems with delivery times, lies, and now harassing phone calls and letters for me to return the original unit which was burnt down in the...
I ordered a camera (Lumix LX3) from Dell that had a shipping date of 1-2 weeks. I ordered from Dell because they had the best price of what I considered reputable websites. Had I known the camera would be backordered 3 times over six weeks, ...
I placed an order for a 2350 from Dells online store. Instead of just paying for it with my CC, I decided to apply for their online financing which was offering 6 months at 0.0% interest. The button to apply for this said that I would get instant...
Don’t Buy Dell! Here is why: 1. Their computer design may lead to turning your system into a brick. If you don’t have the right service number (according to Dell Tech “Support”) you will not be able to use it again! 2. Dell Tech “Support” doesn’t ...
I'm pleased with everything except occasionally the knowledge of some of the people I've talked with has been below average! Read more
Overall Rating:
Jul 22 '08
The was was filled quickly and sent out on time. It was the delivery service that delayed the order. the order was delivered to another residence with the same address, but a different street. I had to track the order down since there was a signature for it. After several attempts the order was found. Read more
Overall Rating:
Dec 16 '09
I ordered a Fasttrack item on Tuesday and received it on Thursday of the same week. Excellent service and price. Read more
I was able to find the product I wanted at a reasonable price. The item arrived much sooner than I expected. I tried to contact iogear since I was having difficulty understanding the directions that came with the product, but their customer service was awful. I ended up getting help from a neighbor to get the item up and working properly. I did not realize until after I had done this that I could have contacted Dell for help. I will check Dell the next time I consider buying pc related items. Read more
This was a first time experience. As I am new to the in ternet, and on line shopping. So far I am pleased.
Thank you. Read more
Overall Rating:
Sep 13 '08
We originally received word that the product was going to be shipped late. If it had been shipped late, it may have arrived after our departure on the trip for which we wanted it. I almost canceled the order. Then we received notice that it was actually shipped on the same day that we received notice of the anticipated late shipment. In reality I ordered it on a Saturday and it arrived on the following Tuesday == excellent. However the experience caused confusion and buyer anxiety. Read more
Overall Rating:
Jul 22 '08
Shopping on line at Dell was convenient, and delivery of product was timely. Read more
Overall Rating:
Oct 07 '09
All was mostly 'fine', except for 2 items (which ended up not being problems, but are DISCONCERTING, during the order process).
1) Even if you choose overnight shipping, they say (in semi-fine print, that you will get it overnight when they ship: the important words being "when they ship". They could ship in a month or a day, but *then* you will get it overnight. I'm not as concerned, nor paying for fast shipping as *fast delivery* (which means it gets here fast!).
2) Their estimated shipping date was 1 week out from when I ordered. VERY annoyed. Turns out I got it 2-3 days later. This is NOT the 1st time they've done this -- they'll claim 1 ship time, then move it, then move it again...Usually with a long shipdate toward the end, then surprise(!), the package arrives early. Very poor logistics handling and setting of expectations.
That said, they *USUALLY* are good about getting items to the customer quickly. (refunds are another matter -- I had to go through my credit card company to get a refund credit 30-45 days before dell credited the item -- a total of 60-70 days after item return!).
Read more
Pc America Secure Login Cards – 25 Pack Want to secure your business. The Secure Login Card from pcAmerica consist pack of 25 magnetic stripe secure login cards for Cash Register Express. Se...
PCMD Projector Ceiling Mount for Dell 4100MP This projector ceiling mount kit can be rotated 360 degrees, and pitched and rolled in any direction. The mounting plate is made from 6061-T6 aircraft...
Okidata BANNER PAP 35.4INX12.9IN-C9000 100SHT OKI-branded media is the perfect complement for the OKI family of breakthrough color printers. This custom-engineered paper will deliver the optimum r...
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