Music123 Online Store

Absolute night mare to do business with. Ordered resonator guitar. Received broken. Returned and waited........and waited.........and waited. Finally they said they were shipping another in 24 to 36 hours. 72 hours later I email and am told they may not have one now!!!!!! 4 weeks to the day. They have my money and I'm still waiting!!!!!! Worst company I have ever done business with on or off line!!!!!!!
Absolute nightmare I'm tellin' ya!!!!!!

Horrible Experience!!! Christmas presents were never shipped and I wound up canceling my order when it did not arrive for Christmas. I ordered on December 10th!! Horrible communication, no follow up and the web site never updates or provides a tracking number. Every communication was initiated by me and they dropped the ball every time. Of course they did manage to charge my credit card quickly and accurately!!

DONT BE FOOLED BY THEIR RATING THEY ARE PROPPING UP THEIR RATING WITH BOGUS REVIEWS!!

The detailed reviews you see are the true reviews, the rest are all Bul$%**!

i bought a 5 pc.pulse set drums are great but music123 is a different story it did not come with the hardware to mount the toms they told me they could not help me and to go to the guitar center and purchase the parts i need well i understand cymball stands etc. but tom mounts bad bad customer service manger name thomas very rude person will never deal with them again and everyone i see will tell them also

My order was placed in December as a Christmas present. It's now the end of April and still no product...and no explanation from Music123. I did receive one item I ordered, but the item I still don't have is apparently out of stock...even though the web site and my order confirmation clearly said it was in stock. After not hearing anything for three months I've now been calling Customer Service for a month. I get a different answer every time I call. I'm fist told it is in stock and they will ship it immediately. When it doesn't arrive I'm told that it must have been an inventory glitch...it really isn't in stock. Next I'm told "good news" your product is being shipped. When it doesn't arrive I'm told that "being shipped" meant that the manufacturer was shipping them to Music123...but that they didn't ship them. I do find the comments about the company being "sold" to be amusing. The wait times on the phone are crazy...and they've yet to answer the first e-mail. They can't manage to find my product, but they CAN manage to authorize my debit card every two weeks.

I just ordered a new ESP guitar and Marshall amp from music 123 along with several guitar accesories including an effects pedal. They were the least expensive price on the internet. All my gear was in stock and shipped within one day of when they said and i got it one day before they said i would. I had seen some bad reviews, but I had no problem with them. I actually had a question on my guitar, the site showed it as a 22 fret and it was just a misprint, and the rep assured me it had 24 frets. I would buy from them again for sure.

I placed an order on July 15th ... Still have NOT rec'd the order. I have called and emailed - got the response that they're moving the warehouse, etc. Whatever - this WAS supposed to be a b'day gift (in July). This is absolutely the worst service I've ever had. At the very least when the item is shipped (if EVER) it should be FREE OVERNIGHT but I know that won't happen. I have already been charged for the item. I WILL NOT be ordering from this company again.

Delivery very slow getting shipment out, Then when I order two things they stated both were in stock and I said ok I want to order them and then when my shipment comes in I am missing one box and then I called the company and they stated.....OH we don't have that now it's on back order will send you a e-mail when it is ship. They take your money when it's not in stock and then let you know 9 days later it's on back order when you have to call them.

I ordered a brand new midi controller Listed at $179.99 well over two weeks ago and i am just getting it now.I clearly ordered a new one but music123 felt like they needed to send me a used refurbished item that was badly scratched and missing the included software.the price listing on the refurb was $139.99 but music 123 still charged me the price of a brand new one
I'm still waiting on an answer on why they did that.

Music 123 is the absolute worst vendor
I have been been ordering a good portion of my music gear online for the past 6 years and i have had numerous problems with them over the years and this was my breaking point with them I will never deal with music123 again.

I placed a phone order and was given an order number and told I would receive an e-mail. Weeks later I had still received nothing in e-mail or shipped to me. A call to customer service turned up no trace of the order, after much waiting on hold. The best they could offer me was free expedited shipping if I placed the order AGAIN, but they don't deserve my money and I don't feel like wasting my time. No wonder they are going under if they can't even keep orders that have already been placed! Avoid at all costs.

THEY SAID THEY SHIPPED IT OUT ALL TOGETHER IN FACT THEY PUT IT ON MY ORDER PAGE THAT THEY SHIPPED IT OUT IT EVEN HAD A TRACKING NUMBER. I GOT A PACKAGE TODAY. I GOT THINGS THAT GO WITH MY KEYBOARD BUT NO KEYBOARD! I CALLED FEDEX THEY SAID THEY DON'T HAVE ANOTHER PACKAGE FOR ME. I CALLED MUSIC123 THEY DECIDE TO TELL ME TODAY THAT THEY HAVEN'T EVEN GOT IT OUT OF THE WAREHOUSE YET AND THEY WILL NOT FILL ANY MORE ORDERS UNTIL NEXT TUESDAY.THIS IS NOT GOING TO BE VERY GOOD FOR THERE BUSINESS.I WILL NEVER SHOP THEM AGAIN
THERE CUSTOMER SERVICE IS A JOKE. THEY ARE NASTY AND DON'T CARE ABOUT A CUSTOMER THEY HAVE.

Had a great experience. I was really apprehensive about going through them because of all the reviews. The delivery was quick (3 days from ordering) and customer service was prompt in getting back to me.

Guitar was signed and in just as described. Would recommend.

I have order 2 items from music123.com 3 weeks ago.. and until today i haven't receive my item.. when i try to call the customer service nobody answering me. I wait for almost 1 hours for only to calling them but there is still no response from them !

such a bad experience to shop at music123.com !
I'll never buy the item from them again in the future nor introduce them to my musician friends !

On June15, purchased several items online with order total above US$ 2000.00. Very late shipment. As of today, June 19, only 1 of 7 items has been shipped. Items listed as In Stock are not and need to be backordered. Orders above a certain dollar amount require a call to customer service from your billing phone line to verify, delaying the order processing further. No on-line tracking for most items, only the item of an order that ships first. Contradictory statements as to availability and shipping dates from customer service. Will avoid using this company in the future. Compared to other online outlets, these folks have no business selling online. Dealing with them is like a trip back to the 1970s.

slow shipping, under the fake shipping policy.
unkind customer service.

paid like 30 dollars for the fastest shipping (1day)
but I had to wait more than a week.
come on, it's 'next day afternoon' delivery,
not a 'NEXT WEEK or NEXT MONTH' shipping!

i should order the stuff from some other website.

i'll never shop here again.

Music 123.com has the best prices around. I have searched all over the internet and my local music stores and have never found anything cheaper than Music 123.com prices.
They also stand behind their purchases. I had 2 items that wasn't quite right and they Did exchange them.
They also have very fast delivery service.
So, look no more for any better prices around, because I have already done the research and Music 123.com IS the best prices and service.

Joseph B. Padilla, SR.
Pensacola, FL.