Music123 Online Store

THEY SAID THEY SHIPPED IT OUT ALL TOGETHER IN FACT THEY PUT IT ON MY ORDER PAGE THAT THEY SHIPPED IT OUT IT EVEN HAD A TRACKING NUMBER. I GOT A PACKAGE TODAY. I GOT THINGS THAT GO WITH MY KEYBOARD BUT NO KEYBOARD! I CALLED FEDEX THEY SAID THEY DON'T HAVE ANOTHER PACKAGE FOR ME. I CALLED MUSIC123 THEY DECIDE TO TELL ME TODAY THAT THEY HAVEN'T EVEN GOT IT OUT OF THE WAREHOUSE YET AND THEY WILL NOT FILL ANY MORE ORDERS UNTIL NEXT TUESDAY.THIS IS NOT GOING TO BE VERY GOOD FOR THERE BUSINESS.I WILL NEVER SHOP THEM AGAIN
THERE CUSTOMER SERVICE IS A JOKE. THEY ARE NASTY AND DON'T CARE ABOUT A CUSTOMER THEY HAVE.

Into the third week now and I have now received my order an in stock item by the way. When I called to ask about it I was hung up on twice once by the customer service rep and again when I called back to talk to my sales rep. I see no excuse for a three week delay in shipping in stock items and on excuse for the treatment of customers by music 123

Order placed and item delivered in 9 days. The customer service is not that good, there was a delay of a few days and I did'nt recieve an email explaining the delay, which is not good for piece of mind but in the end it did'nt matter. Instruments etc cost twice as much in some cases down here in New Zealand so my purchace was well worth and small effort it took.

Delivery very slow getting shipment out, Then when I order two things they stated both were in stock and I said ok I want to order them and then when my shipment comes in I am missing one box and then I called the company and they stated.....OH we don't have that now it's on back order will send you a e-mail when it is ship. They take your money when it's not in stock and then let you know 9 days later it's on back order when you have to call them.

I ordered a drum mat back in November of 2004. I kept getting strung along about how soon it would be delivered. I finally CANCELLED the order in mid-April of 2005. After waiting more than 4 1/2 months, I decided to take my business elsewhere. Sometimes you get what you pay for...that goes for customer service, as well.

I just recently made an order to Music123 for a drum set and several other accessories. The drum set was delivered to me within 36 hours! It came very well packed and in perfect shape. The other accessories were here within 3 days of ordering. Everything I ordered was in great condition and packed very well. This was my first order with Music123 and I was very impressed. I will continue to shop with them in the future.

I buy from music123 routinely, for myself and my children. They have fast and reliable customer service, and ship products in a timely manner. If there are any product availability issues, they are quick to notify me, and always give an 'expected ship' date.

For purchasing school band instruments to pro audio, the web site selection and customer service has been above the pack.

Absolute night mare to do business with. Ordered resonator guitar. Received broken. Returned and waited........and waited.........and waited. Finally they said they were shipping another in 24 to 36 hours. 72 hours later I email and am told they may not have one now!!!!!! 4 weeks to the day. They have my money and I'm still waiting!!!!!! Worst company I have ever done business with on or off line!!!!!!!
Absolute nightmare I'm tellin' ya!!!!!!

I've ordered many instruments and equipment. Haven't been able to beat their price. Hands down, best customer service I've ever encountered. Site easy to navigate with many great options. Emails are answered promptly by experts. In stock items come quickly.
The downside--backorders. Don't hold your breath, and don't try to order anything you need immediately if it's on backorder. There doesn't seem to be any guarantee, and I've been waiting nearly two months for a drum head I need. Had to go somewhere locally just to get a substitute head to hold me over. Same situation with one of their guitar stands...waiting...waiting...waiting...I finally canceled that order and went to www.musiciansfriend.com to get the stand I needed.

I ordered a Michael Kelly acoustic bass from Music 123 through E-Bay and waited almost 3 weeks for delivery. I did communicate with customer service via e-mail and did get satisfactory replies, but still was a little leery of their vague answers. When the guitar finally arrived (Fed-Ex delivered it to the front porch of the house next door, and it spent a cold December night outdoors), the preamp was broken at the holder. I repaired it myself with no visible damage, but didn't bother to call Music 123 or Fed-Ex (who I'll bet would have ended up with the blame). I will probably not buy from them again. I have used Musician's Friend for several years, and have never had a problem with them.

Please avoid this business. I ordered a guitar, amp, and cable as a gift on the evening of December 24th. The next business day for processing was December 27th. However, due to inventory reasons, the order will not ship until January 5th -- 8 business days later.

The company did not inform us of its inventory process until 4-5 days following our order, so Music 123 lied about the 5-10 business-day shipping time.

I ordered a guitar advertised on November 23, 2004. It is now December 29 and still no guitar. I keep getting these polite notes saying a later date and a later date. I think this is very wrong to advertise something that can't be provided. They have not been able to do anything toward even assuring me this guitar will arrive at the latest date of Jan. 11th that is now predicted. I will not recommend their service. If you plan to buy from them make sure you have months to get the item. C. Dennis, SC

I have tried to order from them twice and each time they lead me to believe the item was in stock, when actually they didnt have it and could not give me a date when it would arrive, I found this out only after calling them. I do not recommend them at all.

I ordered a guitar for my son for Christmas. The estimated ship date was December 5th. By December 14th, I hadn't heard anything so I emailed them. They then informed me that the first date was only an estimate and I should not have relied on it. They gave me a new ship date of December 27th. Now I have to scramble to find somewhere to ship the same item in time for Christmas. Very poor customer service!

I recently ordered an Epiphone Les Paul 100 and when it arrived it had an annoying buzz on the Fifth and sixth strings. I worked with an excellent rep on the phone and returned it for another which arrived in less than a week. This one had a similar problem so I upgraded to a Les Paul Standard and received this one again in under a week. Had it now for three months and it is excellent. Music123 was very helpful and understanding. They made me feel that their goal was my satisfaction. Would definitely shop there again.