Ordered two leatherman for my boys. REI called the next morning to confirm the order. No request to purchase anything else, no pressure. Order was delivered in three days.
Reliable company and friendly customer service by billywinks ,Feb 11 '05
I've been a member for a couple of years, and have usually found the customer service on-line and at the stores to be excellent. On-line, the delivery speed is also good, although it will take two days for the order to be processed. Once shipped, I got my merchandise within a day. Order accuracy was perfect and I was able to return some shoes to the store without any problems. Also, if you live near a store, it's nice that they will ship there for free and let you pick it up, though I have never tried this myself.
usually very good
Recently however two of the products I purchased at REI within the last year have broken. I haven't looked for the receipts and, (because I live in Fort Bragg haven't followed through with a visit to the store) I don't know if there is anything I can do other than say I am disappointed.
item 1 - Weather-TK (ShedRain) unbrella - broken rib Purchased last year
item 2 - Pepper's performance eyeware sunglasses - purchased this last summer
thanks for letting me vent Read more
Overall Rating:
Oct 24 '08
I love REI. Always have (customer since 1991). Wish you would carry some lowered priced items though, I almost always have to shop the sale goods. Thanks. Read more
Overall Rating:
Jan 19 '08
Very good experience. Good price and used store credit online without any hassles. Read more
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