I do a lot of online shopping and have had my share of poor experiences but I always ended up with a resolution without having to go too far into the legal areas I don’t like to go into. However, I have run across a real doozy of website which is so ...
I had made several purchases from Refurb Depot, always with a warranty, and had been satisfied. Even had to use the warranty once or twice, but always the result was adequate.In February of 2008, I purchased 2 identical HP laptops each with ...
(This is an updated version of events) My experience with RefurbDepot.com has been a living hell. If you are considering purchasing from RefurbDepot.com to save a few bucks, trust me when I say RUN! Run far, far away and never look back! The ...
On March 1, 2007 I had been searching for a computer for my son. On that day I came across the RefurbDepot.com site and found what I thought to be a fairly priced refurbished COMPAQ PRESARIO SR1950NX $439.95 so I told my son and he agreed it would do for ...
This review is posted a year late, unfortunately, but I think is still pertinent. I was shopping for a specific Panasonic camcorder (to take on my upcoming vacation over two months later) which their site listed as being in stock. In fact, it really ...
I was very disappointed with my experience with this site. This site is the only site I have seen in the last 6 yrs to require that the customer 's shipping address is the same as billing address. In order to allow the customer to send to an ...
It started just over two years ago, when I bought a laptop. It continued later, when I joined eBay and found cheaper prices there than I had ever seen in any brick-and-mortar store. And it continues today after making perfectly smooth transactions with...
I ordered the Toshiba SD-P2000 Dvd player, did not work when I got it. Company was no help in solving the problem,did not try to exchange it for me not offer any help with getting it repaired with Toshiba. Like it wasn't their problem!the only thing they...
I think these top 3 reviewers must work for RefurbDepot because this company does not have a good reputation. They have over 17 complaints with the Better Business Bureau:
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I ordered a refurbished portable DVD Player. It arrived 6 days after I ordered it, which was great. The dvd player worked for several days and then broke (the dvd would not spin). I contacted refurb depot within the 30 day grace period (or so I ...
I was leaving for a trip to Los Angeles from New York on Thursday, March 1, 2007. The week prior, my laptop decided to crash and I was scrambling to purchase the laptop I wanted to replace my old one. After searching through the web for quite a while, ...
I also found a great deal on Refurb Depot. I carefully researched the product until I was sure I had found the best piece of hardware, and placed my order with confidence. I had not researched the company at all; I suppose I am naïve like that, thinking ...
consistently did NOT meet expectations relative to information - promised shipment within 24 hours and did not ship for over 2 weeks before I cancelled the order. Sevice on phone was not helpful. Read more
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Feb 26 '04
I ordered an HP Officejet d-145 all-in-one. The unit was in stock as indicated. I got it for the indicated price ($287 refurbished) and the indicated shipping ($32). (It did upset me that they charged $5 shipping for the 3 year warranty extension I purchased -- especially since it arrived a few days later in an envelope with a $0.37 stamp on it!) The price was far less than any of the other (unrefurbished) d-145s I could find, but the shipping was on the high side of "fairly reasonable." It arrived two days ahead of schedule. Everything that was supposed to be in the box was, and was in "like new" shape. The d-145 works great. Except for the extended warranty shipping charge, I am a very happy customer, and will probably make the Refurb Depot my first stop the next time I am shopping office equipment. Read more
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Jan 30 '04
after waiting 4 days I called for shipping status of my order and they said it would ship out later today or tomorrow. I called each day after that (total 2 weeks) and get the same answer each time. I have yet to receive the product. The only reason I have not cancelled the order is that no one else can touch the price for level of product. Read more
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Jan 03 '04
Their website was easy to work with and order from. The merchandise arrived promptly, packaged well, and was exactly what they described. All-in-all it was a good experience. Read more
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Jan 30 '04
ordered a phone, twice...never got either one...after multiple phone calls, I was able to determine that because my ship to and bill to addresses were different, they had not sent the product...after multiple phone calss and even giving them a different credit card number with both addresses the same, they still DID NOT PROCESS my order!...I finally gave up after two weeks of trying to get the phone. Read more
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Jan 30 '04
I cancelled my order with refurb depot: 1. The merchant delayed my order because it claimed my secondary address was not verified when my bank said that it was. (I have items mailed to this address all the time with no problem) 2. Customer service waited four days before contacting me with information about a delay. (I was also paying for 2 day air because I was depending on receiving this camera for business purposes) 3. Finally, when I got on the phone with a representative, I was constantly interupted, unable to complete a sentence and resolved at this point not to buy from this company. Read more
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Jan 30 '04
I have called several times about my purchase status and they keep telling me, "Your order will ship tomorrow" bla bla bla. Still haven't received it or gotten an email about it. UNACCEPTABLE!! Read more
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Feb 28 '04
I would not recommend that ANYONE order ANYTHING from this company under ANY circumstances. I ordered a Compaq laptop computer from this company on Feb. 1. I ordered 5 day shipping because I needed it by Feb. 9, and it was supposed to ship within 24 hours. Two days later I called to check on the status and was told that the laptop I ordered was out of stock, but they should be able to ship it any day and they would expedite the shipping. To make a long story short, I called almost daily to check on the status and was continually promised that the product would be shipped. Finally, long after I needed to have received the laptop (I have been having to rent one), I was told that they didn't know when the laptop would come in, but they would ship me a slightly nicer one at a slightly increased price that day. I agreed. When I checked on the status two days later I was told that they didn't have that laptop in stock either, but they should have it in a few days. When I finally received the "nicer" laptop (which I received over half a month after I had originally placed my order and which had not been sent by expedited shipping as was promised), I discovered that the hard drive was corrupted. This was after 5 hours of attempting to install the software that came with the computer and 3 lengthy telephone conversations with customer support people in India. The next day I contacted RefubDepot and was told that I could send the computer back and receive a refund or replacement. As I needed the laptop some time ago and could not wait any longer for this company to get their act together, I advised them that I would like a REFUND. They said they would pay for shipping and would e-mail a "return number" to me that day. They sent the return number a week later with a letter that said when they received the package they would issue a REPLACEMENT. I contacted the company and assured them that I was not interested in a replacement. When I went to ship the faulty computer back (in the same shape that it was received and in the same packaging), I was told that the return number I was given did not have pre-paid postage, and therefore I would have to pay for shipping. So, a month later, after having wasted a ridiculous amount of time and money with this company, I have absolutely nothing to show for it. I have sent the computer back, but I fully expect to continue to have problems with RefurbDepot (i.e. having problems with my account being credited.) I write this review only to save some poor soul from having to go through the same ordeal I just did. Selling a refurbished product is no excuse for RefubDepot's substandard customer service and complete lack of accountability. Read more
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Jan 31 '04
I purchased a reburbished digital camera. Even though the web site proclaimed it was as good as buying new, it arrived without a lense cap, camera strap, or batteries. It had advertised it came with batteries. Customer service acted like it was ridiculous to assume that a camera would come with a lense cap unless it was specifically advertised to come with it. I felt it should have been advertised that it DID NOT come with a lenses cap. Refurb Depot would offer no assistance in resolving the problem--not even an apology even though they knew all the cameras of this model were like this (the mfg clearly stated it on the box). It cost an extra $20 to purchase the lense cap & strap from the manufacturer. Read more
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Feb 16 '04
I ordered the product and received information regarding shipping in a timely manner. I received the product on time. I could not find the remote and emailed the merchant. I received a quick reply informing me where the remote should have been and if I checked there and it was not there to contact again. Sure enough the remote was where I was told. Read more
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Feb 13 '04
Couldn't be better.Ordering was a simple and straightforward.Delivery was prompt. No hidden charges. Read more
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Mar 18 '04
Product arrived in a very reasonable amount of time and was in good condition. No instructions were with it but none were really needed. Good price on product except for the shipping fee.I Would shop there again but would keep eye on shipping fees. Read more
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Mar 18 '04
Very easy to work with. Simple, and would highly recommend Refurb Depot. Thanks Read more
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Mar 05 '04
My order was sent within the time frame expected at a lower price than I could find anywhere else. I am very pleased with my purchase and Refurb Depot. I will be happy to use your services again!
Yvonne Nelson Read more
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Jan 11 '04
I purchased the camera online on 12/28/03. On 12/29/03 I received an email from Refurb Depot that confirmed my order and gave me a link to the tracking info at the UPS website. It all went very smoothly. I even had a relatively good experience with customer service when I called in to check my account information. I waited less than 1 minute. They were pleasant and helpful but a little rushed. All in all, a very good experience and I would be willing to take a shot with these folks again, especially considering the price. Read more
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