Smith+Noble Online Store

DO NOT BUY FROM SMITH + NOBLE!!!!! This company is horrible. They have very poor customer service. The product is very expensive and is not even good quality. Their customer service input an incorrect size and I have been paying it ever since. The ...

UPDATE (8/09/05) We received our "overnight-shipped" brackets a week and a half after they were promised to us...but all of our shades are installed. The shades look nice and function very well, but I will never ever do business with Smith and Noble ...

AVOID SMITH+NOBLE AT ALL COSTS! I order three rooms' worth of cordless lift honeycomb shades, and have had numerous problems with order delays, order accuracy, order tracking, and installation. I ended up filing a complaint with the Better Business ...

We placed an order for shades that was well over $1000. That evening my wife decided she wanted to change something. I read their policy about not being able to change an order once it was placed, but just in case I called the very next morning as soon ...

Please avoid at all cost: misleading ordering process, shameful customer service, and inaccurate turnaround times advertised on Web site. Like many others who posted on this site, I, too, was missing a bracket on my first order and went through an ...

Never buy from Smith & Noble. They don't know the meaning of customer service and their product looks like it was pulled out of the garbage. I called their 800 number to order blackout blinds. I was assured by their sales person that no light came ...

After ordering honeycomb shades two years ago from this company and having them arrive quickly,install easily and work well, I was ready to order again. I placed an order for nine different shades/blinds. Unfortunately, the company has changed ...

Don't order from these guys if you want your window treatments anytime soon! When I placed my $900 order on 3/30/04, the website made no mention of the fact that the material was backordered. Since they don't offer tracking or automated email info ...

So I purchased a house, and was given some Smith and Noble blinds (which were not installed) by the sellers of the home. Unfortunately they didn't give me any mounting hardware, so I called customer service thinking they would be more than happy to sell ...

I have ordered twice from Smith and Noble. My first experience was questionable. After receiving my swatches, I chose one and attempted to place the order. I was informed that the fabric was discontinued (even though they had just sent it out to me!) ...

I used the at home design service to all me to touch the materials and receive design advice before making a purchase.  After the order was booked, the designer became rude and condescending, refusing to answer order status questions.  The ...

A sales rep from Smith + Noble came to my house, helped me with my selection, did all the measuring, and wrote up the order. I ordered four very expensive Roman shades for my living room and dining room, including installation.  They were very ...

I first became interested in Smith and Noble after receiving their attractive catalog in the mail. I was impressed by their nice pics, wide variety of products and user friendly website. Since I wanted to purchase woven roman shades, I ordered several ...

I recently purchased four bamboo curtain rods from Smith+Noble. The cost of the four rods was over $400.00, but I figured it was worth it since I was expecting a quality product. I was wrong! What I got were four very cheaply made rods. As an example ...

I have been a customer of Smith & Noble for many, many years. Up until now, I always had good experiences with them. It had been several years since I had ordered from them, and this experience was completely different from any I have ever had before. ...