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Feb 26 '07
Unacceptable
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May 29 '08
Found what I needed and was received in a timely manner. Would buy from again without hesitation.
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Mar 14 '08
My experience was and is that this merchant has been consistent in responding with the item ordered on, or ahead of time, with each delivery and thereby consistently exceeding expectations. Thanks!
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Jun 18 '06
great merchant had stuff i needed and was prompt on my request that i made thank you will shop there in the future
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Jan 31 '07
Tried to purchase gift certificate online. Never received. The first time I contacted them they claimed it was sent to wrong email (their error). Promised they would re-issue immediately. Again, never received. I wrote numerous emails and made numerous phone calls to try to rectify this problem. Customer service unacceptable- even sent me email responses written with incorrect English etc. People on phone never corrected errors as stated. After numerous emails to them and phone calls too, the problem was never corrected. My credit card was charged the day the certificate was ordered (December 18, 2006). Finally (after over a month) I filed a dispute of the charge with Amex. Sent copies by fax to Amex of all emails and responses to me from Boaters World. Finally, I THINK I am getting a refund. I will never do business with this company again and I assure you that the person who was to receive this $100.00 gift certificate for Christmas will never do business with them either! I have since purchased gift certificates from West Marine and Bass Pro Shops and am very happy with their service. Both do what they say they will do with no mistakes and no hassle!!!!
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Mar 24 '07
Totally unacceptable. Finally gave up and got refund. had to fight for refund of shipping because they refused to admit their catalogue stated outboard motor cover and part number received is inboard.
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Dec 06 '06
Open 24 hours-very convenient.Order was processed and shipped right away.Tracking number was supplied and item was received when promised.Couldnt beat the price or the service. Would definitely shop here again.I haven't actually received this item as I had it shipped to another address so I can't say that I have opened the package yet and inspected it. I assume everything will be okay.
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Jun 08 '08
Very easy to shop. Very fast shipping.
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Sep 10 '07
Great product, quick shipping. A pleasure to do business with.
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Dec 03 '08
After one month, the item has yet to be delivered to the designated address.
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Feb 02 '07
I have had good experiences in the past but this one was absolutely poorly handled. It makes me want to not deal on line in the future with Boaters World. I asked for someone to call me several times and never got a response. When I finally got my order, it was wrong. Their Customer Service Dept. should be called the Customer Dissatisfaction Dept.. It is the Black-Eye of the company.
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Nov 23 '06
you company made so many mistakes then i had to talked to someone from india and he could not understand me nor could i understand him your company SUCKS
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Dec 17 '06
Because of the inability of your customer "service" rep' to understand or speak the English language we were never able to complete the order. After several frustating phone calls, in which we were placed on-hold for a ridiculously long peroid of time, we finally gave up. However, we were able to quickly and efficiently get the product ordered thru Bass Pro. We also spoke to a person who was did not require every letter of the English language to be identified (example: A as in apple). The experience of ordering thru your company was most annoying and one that will not be repeated by us.
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Nov 23 '08
Good merchant
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Dec 25 '06
I'm new to your site and want to look at more of what you offer that is competively priced. Thank you.
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