PROS: Compititive Prices CONS: Very Poor Customer Service I have purchased four times till now from BUY.COM , every time I was a happy customer. The products reach out on time with the exception of a day or two delay some times, but are always ...
When shopping for video games I use many different online retailers depending on which one has what games I want at the right price. I used buy.com a lot during the Google Checkout promotion of 2006. At first I was satisfied with their service however ...
I purchased a Xerox WorkCentre XK35c multi-function printer from Buy.com under the "Price Mistake Of The Day". The printer was much cheaper ($114) than the normal retail price because it was refurbished. I never purchase refurbished products, but in...
**Update: This morning I received a confirmation email from Buy.com for my original order. What?? (This is after telling at least 5 customer representatives, over a 5-week period, to cancel my order and give me a refund.) I think it is clear that ...
I placed an order with Buy.com, but their web site malfunctioned and didn't process the order. Buy.com doesn't have telephone support (a bad enough problem right there), so I had to send an email for help. They didn't get around to answering my email ...
Our company purchased a copy of Microsoft Office 2003 from Buy.com for $534.63, which appeared to be a good price. When we received the software and tried to validate it, it turned out to be pirated software and would not register with Microsoft. Since ...
Buy.com will not cancel my order and thus is holding my bank account hostage, I ordered a USB to RS232 adapter cable at 6:00AM CST on Thu 12-Aug-2004. Order number 19748378. Website claimed it was in stock. It should have shipped in 1-2 business ...
Have ordered a number of items from them. The last was actually two orders - a secure digital card and card reader - which I ordered separately, and which came in separate boxes on the same day.
buy.com customer service is nonexistent. If you need help with something you are out of luck. Here is my story... On 8/30/05 I ordered a wireless router. For a few days the status was "Sent to Warehouse"... and the details said that the product was ...
I ordered a Bratz Sewing Machine for my daughter for Christmas. The machine arrived on time and I was happy until we tried it out and it didn't work. I still had the papers Buy.com had sent with the machine which had a return shipping label enclosed ...
I generally enjoy shopping with buy.com - it has usually been quick, with on-time delivery and no problems. I have had two times that items that were listed as "in stock" were not, in fact, in stock, and took over 3 weeks to arrive. Customer service was...
I have been a customer of Buy.com for over two years now. Last year, their service was satisfactory until this December 2006. I ordered four books on December 1, 2006. The first two arrived on Dec. 5 and the third one on Dec. 9. The book that I ...
I have made 2 purchases from buy.com. I bought an external hard drive from them without incidence. Then bought a flash drive which includes a $30 rebate. The flash drive arrived ok, but no receipt was sent to submit with the rebate form. The rebate ...
BUYER BEWARE. This company is bankrupt. I rate their customer satisfaction at 0. They are no longer able to conduct business in a professional manner. I ordered a Canon digital camera that was listed IN STOCK and would ship within one to two business ...
My experience at buy.com has been a complete disaster. I made an order with them, and got the Confirmation Email. This went great...the ordering process was very fast, and easy to do. It was Child's play. After a week (7 days), I logged in, and it still ...
Best price anywhere and well packaged, very quick shipping, excellent. Read more
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Mar 11 '05
The check out procedure was very fast and the delievery was one the day it was expected. Read more
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Mar 11 '05
I downloaded free music that I earned on MPFree.com. I felt that the Buy.com site was not as sophisticated as other music download sites I've visited, and that all the website components take a considerable while to load on my dial-up connection. However, I was pleased with my (free) purchase, and am very glad that MPFree.com offers music through Buy.com. Plenty of information about each song, as well as a good means of previewing each song, are available, and I was very glad to use the service. Thank you very much!! Read more
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Mar 11 '05
I love buy.com but I feel that they take a bit longer than other sites to ship the products. I think they need to do something with their order management process to speed it up. Read more
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Mar 11 '05
Buy.Com has always shipped my orders in a timely manner. In the event of a backorder, they have always tried to expidite the shippment as soon as the product becomes available. In over 4 years, there has only been two items that could not be shipped from stock. Read more
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Mar 06 '05
excellent but he spindel of cds came with the case totally smashed to pieces Read more
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Mar 06 '05
Found the item easily; purchase experience was easy, Tracking was hit or miss. Really, the only useful "tracking" information I received was that the item had shipped. The USPS tracking number never even had the item picked up from the vendor. Read more
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Mar 06 '05
Order was easy to place and received promptly in excellent condition. I would online shop at buy.com again Read more
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Mar 06 '05
In my opinion stuff is a bit hard to find. Everything is just thrown out at you. I feel that the way products are displayed could look nicer, too. Read more
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Mar 06 '05
The card was in good condition. The product took long than I expected to reach my house, about 7 days from the time i recieved the email that the order had been placed. Read more
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Mar 11 '05
Easy, best prices, very fast fulfillment, couldn't have had a better experience. Read more
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Mar 06 '05
The search feature is often difficult to use, to find items. But, overall, I love Buy.com! Read more
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Mar 06 '05
Merchadise that was ordered was packaged well, and delivered in a timely fashion for the price described. Read more
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Mar 06 '05
As always, I am very satisfied with my purchases through buy.com Read more
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Mar 06 '05
Buy.com is good in communicated with me. I did have a difficulty with a certain item and everything was taken care of and my credit card was credited with no problem. Read more
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