thesportsauthority.com

I ordered online and received all of my items at once, very quickly. I would definitely shop here again, and I shop online frequently.

I just ordered a $50 gift card for my nephew for Christmas. www.thesportsauthority.com sent it in an envelope. When I got it it was totally destroyed and taped up. I called their customer service number and spoke to Ashley....she was useless. Then I spoke to, apparently, the highest manager I can speak to...Brent. I was told "sorry, there is nothing I can do....nada....nothing. So now I am out $51 (yes, they have nerve to charge $1 for shipping). However, they did offer to refund me the $1 for shipping and have the card devalued which would take 5 days.

Also, since it was opened when I got is there a way of me knowing if it was used? Awful customer service department!!

I placed an order for a small item on December 3rd. Every time a track the progress of the order it simply says "Located in inventory". The item still has not shipped and it is now late in the evening December 11th. I am sure I will not receive it in time for our family gift exchange on December 17th, if I receive it at all. I have ordered literally a dozen other things online on the same day as this order, or even later, and have received all of them already. I am extremely disappointed in the Sports Authority.com. I do not want to buy the same item somewhere else because I now see that it states that it is unreturnable, which is something I did not notice before placing the order. Overall, a very poor example of an online retailer.

My shopping experienced at Sport's Authority.Com was excellent. I bought the product on Feb. 13th and received an email regarding shipping confirmation after 2 days (Feb.15th). Then it arrived just today Feb. 21st. Well a good thing in buying here at Sport's Authority are, their product's prices are affordable, no sales tax and free shipping. I would rate them 10/10. Overall, everything went smoothly and I will definitely buy again from them.

Buying my item,the Bowflex Motivator II,saved me $200 over what the nearby franchise had in West Hartford, CT. Had a promo with free shipping,no tax,and a free $99.99 exercise mat also. Bought it on Tuesday and it was delivered to my door on Friday. I did have to pay sales tax though, which I did expect to anyways. Overall, an excellent transaction and I am very pleased with the product. Update 3/13/2006: I was not charged sales tax on my credit card bill by The Sports Authority. My original receipt had shown tax, but I was not billed.

Excellent! The whole experience was quick, easy and exactly as they described. I received emails when the order was received by them and again when item had been shipped. They gave a tracking number for package and was updated and delivered on time. Product was exactly what I ordered. I would order through them again in a heart beat.

1. I couldn't order. I filled in all my billing, shipping, and credit card information and a message kept coming up saying my information was incomplete: I needed to give a number for "give anytime" payment option, which I didn't have and wasn't using.

2. In the description, it said that shipping was free, but at checkout I was being charged $5.79 for shipping.

We ordered a small bumper pool table online Nov. 28 to be sure it would be delivered by Christmas for our son. The pool table was shipped by S.A. on Nov. 29th but as of Dec. 24 it has not been delivered. We have spent over 80 minutes on hold over the last couple of weeks, have sent emails and talked to support managers to find out where it is. It was supposed to be deliverd by Dec. 12th. SA can't tell us where the shipment is and they won't credit the amount back to us, so we can buy another present for our son. It is clearly been lost in transit. So SA may be spending a month or so trying to find out where it is first. In the meantime they want to keep our money. Visa said they haven't heard of such poor service before. We will *never* buy anything from S.A. online again. They subcontract out to shipping companies who clearly have poor business practices and SA could care a less. Didn't offer to give any coupons or gift certificates to us.

I am very upset and disappointed! I will never order from thesportsauthority.com again. I ordered an item for my son for Christmas. Two days before Christmas I called to see why I hadn't received the item yet. At that point all they said was that they would put a claim on the item. I never received any further information from them so I called again several days later and was told that it had never left their warehouse and that I would have to reorder the item and they would credit my account. I will certainly NOT reorder from them. I don't know how they stay in business with such poor customer service, poor order handling and poor follow up.

Placed an order on Saturday online. Item status upon receiving confirmation a few hours after order:Item located in stock
Item status on Sunday: Item located in stock
Item status on Monday: Item located in stock
Item status on Tuesday: Cancelled due to missing or invalid order information
I called to find out what went wrong with my order (though according to the "definition" of that status message I was supposed to be contacted) and was told that when they, whoever they are went to locate my item in the warehouse, they realized it was out of stock.
Hmmm...maybe it's just me, but if an item is out of stock, why does it take three frickin days to figure it out? And why am I allowed to order something that is out of stock to begin with?

One last thing: Customer service is horrendous at best. I called twice and got hung up on twice. I finally had to act like I was placing an order to actually talk to someone.

I WILL NEVER SHOP AT SPORTS AUTHORITY AGAIN. These people are the WORST at doing business I have ever encountered. Their on line store is full of items, that are out of stock. If you use a gift certificate, it takes as long as 15 days to get it redeemed after you wait 10 days to find out they are out of stock. If you are lucky enough to finally get something sent to your home, you find that it is smashed up, pieces missing all the responsibility of Sports Authority. I ordered a Telescope, after 4 tries of 'Out of Stock' issues. When it arrived, the instructions were marked up with pen, 5 pieces were missing and thier was a return slip included where someone before me had returned this product. SA doesn't care, they want you to just ship it back, can't be returned in a retail store.Over 1.5 hours on customer Service hold everytime I called.

TERRIBLE COMPANY, TERRIBLE COMPANY !!!!!

Very poor customer service. I have placed an order and I am unable to verify the order on the web site. I have emailed them four times and they just send a standard email back and never answer my question. If and when I get my order I will never order from them again. It doesn't matter how good your price is if you are unable to fix a problem.

Maybe you should increase your price a hair and have some customer service to back up your company.

The WORST customer service in the world.
Sudden cancel my orders with no good reasons. I bought several flat basketballs and it is not worthy to return and there is no way to exchange even they have local stores. Very hard to reach and communicate with their customer service dept. I have to go through BBB consumer report to be able to talk to some higher manager. But, still can't get problem solved.

I just visited the store in Fountain Valley…


I was in the store for about 45 minutes and was not asked for help once, even after walking right by one sales associate at least 5 times…NOT EVEN A GOOD MORNING! This was a Monday morning from about 9:00 until 9:43:49 (the time on the receipt is an hour off) and I was never approached, or said good morning to, and when at the checkout counter, I asked to see the manager I was told that the manager wasn’t in. The woman who I asked said that she was the assistant manager, and when I mentioned the horrible service she VERY blandly said “sorry” with about as much emotion as a great white shark, then and turned away like I didn't exist.


These are tough times out there and I really don’t believe that there is one employee who cares about their job. It appeared to me, that working for The Sports Authority was the last place in the world they wanted to be.

Companies are desperate to stay in business, but not the employees at SA.

The worst experience I've had on the internet by far. I ordered a very expensive piece of equipment for my boyfriend and I asked that it not be delivered on a specific date (because we were going to be out of town) and of course that was the exact date that it was delivered. When I got home it had been stolen. Well after 2 months of endless phone calls back and forth with the Sports Authority I finally got my refund. Well, I tried reordering the same product again through them ( thinking they would be accommodating since they put me through so much trouble) hoping they would give me over night shipping, so that I could finally receive the package, and they were not helpful in any way. They refused to give me any kind of shipping other than standard ground! I will never ever order from The Sports Authority or any of their partner companies.
I do not recommend them!!